IT Support Specialist
About The Position
Botanical Designs is seeking a motivated and dependable IT Support Specialist to join our internal IT team. This role is a cornerstone of our daily operations, ensuring our team has the technology and support they need to succeed. The successful candidate will be a proactive team member in a growing organization, balancing technical troubleshooting with exceptional customer service. This position offers hands-on experience across Microsoft 365, identity management, and IT operations, with opportunities to collaborate, take ownership, and expand your technical depth over time.
Requirements
- Customer-focused mindset with professional communication skills
- Strong troubleshooting and problem-solving skills
- Ability to manage multiple priorities in a fast-paced environment
- Attention to detail and commitment to documentation and process
- Willingness to learn, ask questions, and take on increasing responsibility
- Foundational understanding of basic networking concepts
- Ability to clearly explain technical concepts to non-technical users
- 1–3 years of IT support or technical experience, or equivalent hands-on experience
- Working knowledge of: Windows operating systems Microsoft 365 user support and administration Basic identity and access management concepts
Nice To Haves
- Experience with or exposure to Active Directory preferred but not required
- Associate or Bachelor’s Degree in Information Technology or related field preferred (Combination of education and experience may be considered for equivalency)
Responsibilities
- Serve as the primary point of contact for employee IT support requests
- Troubleshoot and resolve hardware, software, and access-related issues
- Support Windows workstations, laptops, company-managed mobile devices, and peripherals
- Perform user onboarding and offboarding, including account setup, access provisioning, and device preparation
- Assist employees with password resets and multi-factor authentication issues
- Escalate complex or high-impact issues appropriately
- Support Microsoft 365 users, mailboxes, groups, and licenses
- Assist with Teams, Outlook, OneDrive, and SharePoint support
- Assist with basic user and group administration for legacy on-prem systems, following established processes
- Follow company access control and account management processes
- Maintain and update IT documentation, procedures, and asset records
- Identify opportunities to improve IT support processes, documentation, and standard operating procedures
- Assist in documenting systems, workflows, and troubleshooting steps
- Support ongoing efforts to standardize and mature internal IT operations
- Cross training with other functional areas as needed
- Participate in IT projects and initiatives as assigned
- Other duties as assigned
Benefits
- Competitive salary range
- Stable, professional work environment within a growing organization
- Opportunity to grow technical depth and system ownership over time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
