IT Support Specialist

Saint Joseph's Center•Scranton, PA

15h

About The Position

Are you someone who enjoys solving problems, helping people, and working hands‑on with technology? Saint Joseph’s Center is looking for an IT Support Specialist. This position plays a key role in delivering reliable, high‑quality technical support across the organization. In this role, you’ll handle a wide variety of day‑to‑day IT tasks—from supporting end‑users and deploying devices to managing onboarding/offboarding and assisting with Microsoft 365 administration. Why You’ll Love Saint Joseph’s Center At St. Joseph’s Center, your work truly matters. Every role plays a part in supporting individuals to live with dignity, purpose, and opportunity. You’ll be part of a collaborative, respectful team that values compassion, accountability, and shared mission. We invest in our employees through ongoing training and professional development, fostering a culture of learning and growth. As a long-standing and trusted organization in our community, St. Joseph’s Center offers stability, support, and the chance to make a meaningful impact every day—both for the people we serve and the teams you lead.

Requirements

High School Diploma or GED
Experience in IT support or a related technical field (internships and relevant coursework considered)
Valid Pennsylvania Driver’s License

Nice To Haves

Exposure to domain-based or cloud-based user environments preferred.
Basic understanding of networking concepts such as Wi-Fi and wired connectivity preferred
Experience using a ticketing system preferred

Responsibilities

Deliver responsive frontline technical support via phone, email, and ticketing systems, resolving common authentication, printing, email, and Microsoft 365 issues.
Prepare, deploy, and maintain end‑user devices, including software installation, data transfers, and support for hardware refresh cycles.
Execute onboarding and offboarding processes, managing user access, equipment preparation and recovery, and completing all checklist‑driven tasks.
Perform routine Microsoft 365 administration, including licenses, access changes, distribution lists, and basic application support.
Support operational maintenance workflows, including reviewing system alerts, and assisting with patching.
Provide network, asset, and vendor support, including basic connectivity troubleshooting, equipment installations, asset tracking, and coordination of vendor activities.

Benefits

Health & Wellness - Comprehensive medical, dental and vision insurance, plus 24/7 no cost telehealth for you and your family.
Security and Peace of Mind - Company paid short term disability and life insurance, along with a Healthcare Flexible Spending Account
Balance That Matters - Paid time off and holidays so you can recharge and enjoy life outside of work.
Growth & Future Planning - A 401(K) with company contribution and match, tuition reimbursement, and paid training to keep you moving forward. Paid Parental Leave available after one year of employment.
Extra Perks - Employee referral bonuses, national and local discounts, and access to our Employee Assistance program for counseling, legal, financial, and family support resources.
Competitive Wage– With opportunities for advancement and additional compensation based on experience and responsibilities.

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