IT Support Specialist

Calvetti Ferguson • Dallas, TX

18d

About The Position

Calvetti Ferguson is a leading CPA and advisory firm that's more than just numbers. We're a team of passionate professionals who are dedicated to empowering businesses and individuals to achieve their financial goals. We believe in fostering a collaborative and supportive environment where you can grow your career, expand your expertise, and make a real impact. The IT Support Specialist is a full-time position responsible for providing first & second level technical support to internal employees via phone, e-mail or in person through a ticketing system. These duties include but are not limited to simple to complex hardware and software support issues where excellent troubleshooting abilities are required. The IT Support Specialist needs the ability to make independent decisions related to software, hardware, or other entry to mid-level IT issues while working closely within a team to help provide excellent customer support. Some additional duties include onboarding new hires, assisting in IT projects, documenting procedures, and maintaining inventory. Please note that Calvetti Ferguson does not provide immigration or work visa sponsorship. NOTICE TO 3rd PARTY RECRUITERS Notice to Recruiters and Agencies regarding unsolicited resumes or candidate submissions without prior express written approval. Resumes submitted or candidates referred to any employee of Calvetti Ferguson by any external recruiter or recruitment agency by any means (including but not limited to via Internet, e-mail, fax, U.S. mail, and/or verbal communications) without a properly executed written contract for a specified position by an authorized member of the Talent Acquisition team become the property of Calvetti Ferguson. Calvetti Ferguson will not be responsible for or owe any fees associated with referrals of those candidates and/or for submission of any information, including resumes, associated with individuals. At Calvetti Ferguson, you'll be part of a dynamic and growing firm that values your contributions and empowers you to reach your full potential. If you're looking for a challenging and rewarding career in accounting and advisory, we invite you to join our team.

Requirements

• 1 to 2 years of relevant experience with supporting operating systems, applications, desktops and servers is preferred
• A bachelor’s degree in computer science, information technology, business, related discipline or related experience in lieu of education is required
• Strong organizational skills and attention to detail
• Strong communication and teamwork skills
• Ability to multi-task and prioritize workflows with ease and professionalism
• Ability to meet established deadlines as well as ensuring that work is complete and accurate
• Experience with an IT ticketing system is preferred
• Certifications or experience in relevant technologies such as Windows 10/11, Microsoft Active Directory, Teams, Kaseya Suite of Products, Microsoft Azure/Entra ID, Microsoft Office 365, and VMWare are preferred
• Some travel, holiday, and after-hour work required

Nice To Haves

• Experience in SharePoint, CCH Axcess/ProSystem FX, Caseware Cloud, hardware certifications, or other associated technologies are a plus.

Responsibilities

• providing first & second level technical support to internal employees via phone, e-mail or in person through a ticketing system
• simple to complex hardware and software support issues where excellent troubleshooting abilities are required
• make independent decisions related to software, hardware, or other entry to mid-level IT issues while working closely within a team to help provide excellent customer support
• onboarding new hires
• assisting in IT projects
• documenting procedures
• maintaining inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees