IT Support Specialist

Helion Energy • Everett, WA

5d • $40 - $49 • Onsite

About The Position

As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office.

Requirements

• 5+ years of IT support experience
• Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
• Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps
• Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users
• Customer service orientation: Patience and empathy when assisting users

Nice To Haves

• Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician

Responsibilities

• Respond to IT service requests via phone, email, or ticketing systems
• Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
• Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
• Assist with password resets, user account provisioning, and access permissions
• Record issues, resolutions, and escalate complex problems to higher-level support teams
• Provide clear communication and maintain a professional, helpful attitude with end users
• Perform routine updates, patches, and preventive maintenance tasks

Benefits

• Medical, Dental, and Vision plans for employees and their families
• 31 Days of PTO (21 vacation days and 10 sick days)
• 10 Paid holidays, plus company-wide winter break
• Up to 5% employer 401(k) match
• Short term disability, long term disability, and life insurance
• Paid parental leave and support (up to 16 weeks)
• Annual wellness stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees