IT Support Specialist

GHJ • Los Angeles, CA

129d • $55,000 - $70,000 • Hybrid

About The Position

As the IT Support Specialist, you’ll provide end user support to our 250+ employees remotely and in person in our Los Angeles Office. You will leverage critical thinking skills to provide solutions troubleshoot IT issues and take appropriate actions to resolve. You will assist GHJ end users with Tier 1 support issues and escalate issues to Senior IT Staff as needed. You will be key in providing an outstanding IT User experience from an employee’s first day with the firm, ensuring employees have all they need from IT to function well in their roles. You will report directly to the IT Director and will work closely with GHJ’s IT Team to address IT issues that arise and develop long-term solutions. This is a hybrid role that does require being onsite 3 days a week, so you will need to live a commutable distance from our Office in Downtown Los Angeles.

Requirements

• Excellent customer service skills
• Ability to react quickly and effectively to end-user IT needs
• Willing to challenge our thinking
• Ability to work in a highly collaborative environment
• Process oriented
• Critical Analytical thinking skills
• Understanding of basic computer and applications troubleshooting best practice
• 1-2 years of related experience in a customer service-oriented IT support role
• Exceptional customer service skills required
• Strong communication and interpersonal skills
• Familiarity with Entra ID, Intune, and Microsoft 365 Admin
• Basic understanding of Windows 11, Microsoft Office Applications, Office 365, Box, Basic Networking, Remote Access/VPN, Virus/Malware Protection and Removal, Printers
• Experience supporting and resolving computer issues for both local and remote customers

Nice To Haves

• Experience working for an accounting or other professional services firm a plus, but not necessary
• Associates Degree in Computer Science or related field is preferred

Responsibilities

• Tier 1 troubleshooting of company provided laptops
• AV Meeting setups
• Working with IT Ticketing system including monitoring queues, updating knowledge solutions, and inventory management of managed assets
• Application support for industry-specific applications
• Handling user onboarding and offboarding requests
• User creations and deactivations for industry-specific applications
• Identifying and escalating issues to proper IT specialists as needed
• Researching issues and finding resolutions using available information resources
• Working with appropriate vendor tech support to resolve issues when needed
• Diagnosis and resolution of Tier 1 hardware and software issues for local and remote employees
• Assist with documenting instructions for application updates and communicating to GHJ employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree