IT Support Specialist

#twiceasnice Recruiting • Hartford, CT

3d • $70,000 - $80,000 • Onsite

About The Position

Our client, a global leader in manufacturing, is seeking an IT Support Specialist to join their team just north of Hartford, Connecticut. In this role, you’ll be the first point of contact for help desk support, assisting a close-knit team of 42 employees. You’ll also play a hands-on role in configuring and installing new devices and supporting the day-to-day implementation and maintenance of IT infrastructure. Your work will help ensure system integrity, performance, and security across the organization. This is an excellent opportunity for a proactive IT professional looking to grow their career in a collaborative, fast-paced, and international environment.

Requirements

• College degree required
• 2+ years of IT support experience required
• Experience in troubleshooting IT systems and networks required
• Strong Windows 10 desktop support skills, including server administration and maintenance required
• Must be willing to work onsite

Responsibilities

• Provide first-line support for hardware, software, and network issues
• Maintain and optimize systems and networks
• Manage and resolve support tickets promptly
• Collaborate with international IT teams
• Document processes and provide training as needed
• Monitor network performance, reliability, and security
• Assist with VPNs, firewalls, and data protection measures
• Ensure compliance with licensing and security standards
• Generate reports on performance metrics and project progress

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401(K) w/match
• Holidays
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees