IT Support Specialist (Little Rock)
About The Position
Academies of Math and Science (AMS) is a network of high-performing K–8 public charter schools committed to providing rigorous, STEM-focused education to students in historically underserved communities. AMS is seeking an IT Help Desk Technician to provide frontline technical support for campus staff and students. This role is responsible for troubleshooting hardware and software issues, supporting classroom technology, and ensuring reliable day-to-day IT operations across the Little Rock campus. The ideal candidate is service-oriented, technically skilled, and able to work independently in a fast-paced school environment.
Requirements
- Minimum of 1 year of IT or technical support experience.
- Experience supporting Windows, ChromeOS, iOS, and Android devices.
- Familiarity with Microsoft Office 365 and Google Workspace.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, SMTP).
- Strong troubleshooting and problem-solving skills.
- Ability to communicate technical concepts clearly to non-technical users.
- Ability to work independently and collaboratively.
Nice To Haves
- Experience supporting technology in a school or education environment.
- Experience with device imaging and large-scale deployments.
- Experience working with ticketing systems or help desk platforms.
Responsibilities
- Provide on-site and remote technical support to staff and campus users.
- Troubleshoot hardware, software, and network connectivity issues.
- Install, configure, and maintain desktops, laptops, Chromebooks, tablets, printers, and mobile devices.
- Support classroom and office technology including projectors, phones, and AV equipment.
- Respond to help desk tickets and prioritize requests based on urgency.
- Support device imaging, deployment, and lifecycle management.
- Maintain and update network and IT documentation.
- Assist with basic network troubleshooting including TCP/IP, DNS, DHCP, and SMTP.
- Support campus technology readiness for instruction and testing.
- Ensure technology equipment is functioning properly and securely.
- Assist with inventory tracking and asset management.
Benefits
- Comprehensive benefits package including medical, dental, vision, retirement contributions, and paid time off.
- Opportunities for professional growth and advancement within a growing network.
- employee development program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
