IT Support Specialist

SEICAA•Pocatello, ID

13h

About The Position

JOB DESCRIPTION: IT Support Specialist Classification: Full-Time; Salary; Exempt; Pay Grade: E Location: SEICAA’s Service Area (Based in Pocatello, Idaho) Benefits: Health/Vision/Dental; Life Insurance; Short Term Disability; Simple IRA Reports To: Chief Executive Officer Summary of Work Provide technical management and support services for SEICAA’s Information Systems (IS) environment and employees. Overview of Responsibilities • Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software. • Provide frontline support for staff; Maintain overall stability of network and communication systems. • Develop and implement systems that support SEICAA’s operations; Train users on hardware and software products. • Track inventory and compile records and reports related to SEICAA’s Information Systems environment. • Perform other duties as assigned.

Requirements

Associate degree in technology or related field of study preferred.
Experience in Information Systems/Technology preferred.
Experience planning effective technology solutions to complex business and compliance problems, and implementing and maintaining such solutions in a cohesive, integrated network environment.
Knowledge of PC, server, network, mobile, telecommunication, and security/surveillance hardware, software, and systems
Knowledge of internetworking, backup/redundancy methodologies, and web development.
System administration, research, project planning/development/implementation, and budgeting skills.
Knowledge of Microsoft Office programs
Computer skills
Familiarity with typical office technologies.
System administration, research, project planning/development/implementation, and budgeting skills.
The ability to operate all necessary software programs and develop new programs as necessary.
Clerical skills including filing, archiving, recordkeeping, records retention, data entry, and compliance.
Effective oral and written communication skills; the ability to communicate clearly.
Organized, attention to detail, and punctual.
Self-directed
Can work independently and in a team
Can establish working relationships with Agency employees, the public, and partners
Follows instructions
Follows policies and procedures
Maintain confidentiality of sensitive information.
Ability to understand and implement complex regulations.
Ability to multi-task and manage multiple projects with effective time management skills.
Ability to perform duties with or without reasonable accommodations without endangering self or others.
Bondable, insurable under SEICAA’s insurance policy, and maintain a valid driver’s license.
Able to attend meetings or training opportunities to enhance expertise and performance as scheduled.
Willing to travel on Agency business at Agency reimbursement rates.
Able to occasionally lift up to 35 lbs.
Must successfully pass mandatory pre-employment drug and background screening.

Responsibilities

Configure, maintain, and upgrade PC, networking, and telecommunication hardware and software.
Provide frontline support for staff
Maintain overall stability of network and communication systems.
Develop and implement systems that support SEICAA’s operations
Train users on hardware and software products.
Track inventory and compile records and reports related to SEICAA’s Information Systems environment.
Perform other duties as assigned.