IT Support Specialist

TEKsystems•Southfield, MI

10h•$18 - $21•Onsite

About The Position

We are seeking a Desktop Support Technician with hands-on experience supporting Windows environments and providing day‑to-day technical assistance to end users. The ideal candidate will be customer‑focused, organized, and comfortable working in a fast‑paced IT setting.

Requirements

2+ years of IT experience providing hands-on Windows support.
Proficiency with Active Directory for routine account management tasks.
Experience with machine imaging, software installations, and new‑hire workstation setup.
Strong problem-solving skills and ability to work independently or as part of a team.
Excellent communication and customer service skills.

Nice To Haves

Experience with ticketing systems (e.g., ServiceNow, Jira, Remedy).
Familiarity with basic networking concepts (TCP/IP, DNS, VPN).
Understanding of Office 365 and common enterprise applications.

Responsibilities

Provide Tier 1–2 technical support for Windows desktops, laptops, and related hardware.
Troubleshoot issues involving operating systems, connectivity, software, and peripherals.
Perform user account administration in Active Directory, including password resets, account unlocks, and basic permissions management.
Set up and configure new hire equipment, including imaging machines, installing required applications, and performing initial system configurations.
Maintain accurate documentation of tickets, resolutions, and asset information.
Assist with basic network and printer troubleshooting as needed.
Collaborate with IT team members to escalate and resolve complex technical issues.