IT Support Specialist
About The Position
The Systems Support Specialist identifies, troubleshoots, diagnoses, and repairs hardware and software problems for the client's computer and telephone systems. Incumbents in this classification independently provide support to internal and external users for the client's data network, phone and computer equipment and systems via telephone, remote control or on-site with the users. The Systems Support Specialist gathers and logs data for issues/requests, coordinates problem escalation within the department; maintains and repairs equipment; identifies and resolves systemic problems by developing and analyzing the Call Tracking tool and designs, implements and documents deployment strategies for hardware and software rollouts. Systems Support Specialists provide technical assistance to users and supports Information Services in project administration and management.
Requirements
- troubleshooting
- customer service
- desktop
- Office 365
- Active Directory
- solarwinds
- intune
- Vocational or Associate degree
- Three to four years of experience in a helpdesk or computer repair environment plus two years of experience analyzing, procuring, testing or maintaining personal computers and hardware and software systems
Responsibilities
- identifies, troubleshoots, diagnoses, and repairs hardware and software problems
- provide support to internal and external users
- gathers and logs data for issues/requests
- coordinates problem escalation within the department
- maintains and repairs equipment
- identifies and resolves systemic problems by developing and analyzing the Call Tracking tool
- designs, implements and documents deployment strategies for hardware and software rollouts
- provide technical assistance to users
- supports Information Services in project administration and management
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
