IT Support Specialist

Physicians Independent Management Services, Inc. • Tampa, FL

2d

About The Position

The IT Support Specialist position centers on troubleshooting, technical resolution, and user support to ensure organizational productivity. Key responsibilities include troubleshooting technical problems, managing support tickets, installing/configuring software/hardware, and providing user training to ensure efficient operations. This employee will work closely with other members of the IT staff as well as outsourced IT vendors in the completion of projects and resolution of issues.

Requirements

• Proficiency in OS (Windows/Mac), networking basics (LAN/WAN), and hardware troubleshooting
• Strong verbal and written communication skills for explaining complex technical issues to non-technical users
• Strong analytical skills to diagnose root causes of IT issues
• Proven ability to work effectively within a team, supporting colleagues and sharing resources
• Dependability, taking ownership of tasks, and contributing to the team's overall performance
• Ability to take initiative in solving problems collaboratively
• A focus on user satisfaction, including follow-up to ensure issues are resolved

Responsibilities

• Provide first-line support for hardware and software issues, troubleshooting and resolving user problems via phone, email, and in-person
• Monitor network performance and resolve connectivity issues
• Ensure systems are updated, secure, and compliant with company security policies
• Maintain detailed documentation of system configurations, network diagrams, and service procedures
• Install, configure, and maintain computers, servers, printers, and peripheral devices

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree