IT Support Specialist

Aphena Pharma Solutions•Cookeville, TN

15h•$63,000 - $63,000•Onsite

About The Position

At Aphena Pharma Solutions, we’re not just a leader in pharmaceutical packaging — we’re a team that’s making a difference every day in healthcare and in our community. Ranked #7 in manufacturing in the Upper Cumberland, we offer a clean, climate-controlled work environment, a culture of growth and innovation, and the chance to be part of something bigger. We’re looking for an IT Support Specialist to join our technology team and help keep our systems secure, reliable, and ready to support our mission. If you have the skills, the drive, and a passion for solving problems, we want you on our team.

Requirements

Bachelor’s degree in computer science, IT, or related field or equivalent experience.
4–6 years in IT infrastructure or system administration.
Strong skills in Windows Server, Linux, macOS, virtualization (Hyper-V, KVM), and networking protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).
Knowledge of security principles, intrusion detection, and endpoint protection.
Experience with scripting (PowerShell, Bash, Python) and automation tools.
A problem-solver with strong communication and collaboration skills.

Nice To Haves

Preferred certifications: CompTIA Network+/Security+, Dell/HP server management.

Responsibilities

Design, implement, and maintain IT infrastructure, including servers, storage, and networking devices.
Manage LAN, WAN, VPN, and wireless networks, ensuring performance, reliability, and uptime.
Implement robust security measures—firewalls, anti-virus, patch management—and conduct security assessments to ensure compliance with cGMP, industry standards, and company policies.
Develop and test disaster recovery plans, ensure backups, and maintain business continuity procedures.
Act as a vendor liaison for procurement, technical support, and IT maintenance.
Support and guide the deployment of AI-powered tools (chatbots, CoPilot, ChatGPT) while training users on responsible AI use, ethics, and data privacy.
Provide application and user support to ensure smooth onboarding and productivity across the organization.
Stay on top of emerging technologies and integrate best practices to keep Aphena at the forefront of innovation.