IT Support Specialist

Nexis Builds-posted about 20 hours ago
$62,000 - $97,000/Yr
Full-time • Mid Level
Remote • Houston, TX
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At Nexis Builds, we are shaping the future of civil engineering, construction, and infrastructure with cutting-edge technology. But even the most innovative teams need rock-solid IT support to keep things running smoothly. That's where you come in! We are looking for a proactive, tech-savvy, and people-friendly IT Support Specialist to remotely help our team troubleshoot, optimize, and secure our IT infrastructure. If you love problem-solving, guiding users through tech challenges, and making IT feel seamless, you'll thrive in this role.

  • Be the go-to IT hero for employees facing tech issues via phone, email, or chat.
  • Diagnose and resolve hardware, software, and network problems like slow systems, app crashes, or connectivity hiccups.
  • Walk users through remote troubleshooting using tools like AnyDesk, TeamViewer, or Windows Remote Desktop.
  • Keep detailed logs of IT issues and resolutions to improve response times and prevent recurring problems.
  • Install, configure, and update software, operating systems, and security patches remotely.
  • Manage and support cloud-based applications (Microsoft 365, Google Workspace, project management tools, etc.).
  • Help new hires hit the ground running by setting up their devices, software, and user access.
  • Monitor system performance and proactively address bottlenecks before they become issues.
  • Implement and maintain security best practices like multi-factor authentication (MFA) and endpoint protection.
  • Keep an eye out for suspicious activity or potential cyber threats, responding swiftly if needed.
  • Educate employees on IT security awareness, phishing risks, and how to keep company data safe.
  • Troubleshoot VPN issues and ensure secure, reliable remote access to company servers.
  • Assist with cloud services like AWS, Azure, or Google Cloud to support business operations.
  • Support employees in managing secure logins, file sharing, and remote collaboration.
  • Keep track of IT assets, software licenses, and warranties to ensure smooth operations.
  • Document IT processes and create easy-to-follow guides for employees.
  • Recommend new hardware and software purchases based on company needs.
  • Help employees navigate and troubleshoot Slack, Zoom, Microsoft Teams, and other workplace tools.
  • Ensure video calls and virtual meetings run smoothly by addressing audio/video issues.
  • Manage email accounts, shared drives, and internal communication platforms.
  • Identify opportunities to improve IT workflows and make remote work easier for the team.
  • Research and recommend new tools or technologies to enhance efficiency.
  • Stay updated on IT trends, security updates, and compliance requirements to keep Nexis Builds ahead of the curve.
  • 2+ years of IT support experience in a help desk, system administration, or similar role.
  • Strong troubleshooting skills with Windows & Mac OS, networking, and cloud-based applications.
  • Experience with remote support tools (AnyDesk, TeamViewer, Windows Remote Desktop, etc.).
  • Knowledge of VPNs, cloud computing (AWS, Azure, Google Cloud), and basic networking concepts.
  • Familiarity with Microsoft 365, Google Workspace, and project collaboration tools.
  • Strong problem-solving mindset; you dont just fix issues, you prevent them!
  • Excellent communication skills; you can explain technical concepts in a way non-tech folks understand.
  • Experience in cybersecurity best practices and security tools.
  • Certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
  • Knowledge of automation tools to streamline IT support tasks.
  • Competitive salary: $62,000 - $97,000 per year (based on experience).
  • Comprehensive benefits: Medical, dental, vision, and life insurance.
  • Career growth: Access to IT training, certification support, and mentorship.
  • Fully remote work: Support a top-tier engineering firm from the comfort of your home!
  • Flexible work arrangements: Work-life balance matters, and we support it.
  • Engaging team culture: Youll be part of a company that values innovation, teamwork, and employee well-being.
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