IT Support Specialist

Careers Opportunities at AVI Foodsystems•Warren, OH

3d•Onsite

About The Position

AVI Foodsystems is looking for an energetic and optimistic team member to immediately hire fill the role of Full-time IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position working Monday - Friday, dayshift. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday. The IT Support Specialist plays a critical role in assisting team members with procedural and operational challenges related to IT hardware, software, products, and services. This position requires a proactive approach to identifying and resolving recurring issues, with a strong emphasis on trend analysis and continuous improvement. Working in close collaboration with Systems Administrators, Developers, and other IT personnel, the IT Support Specialist contributes to the development of long-term solutions aimed at reducing the frequency and impact of technical problems across the organization.

Requirements

The role requires demonstrated experience in troubleshooting hardware, software, and network issues, or equivalent education and training.
Prior customer service experience or training is highly advantageous.
Strong interpersonal skills are essential.
The individual must communicate with users in a respectful and effective manner, adapting their language to suit the user's technical proficiencywhether technical or non-technicalwithout sounding condescending.
A minimum of three years in an IT support role within a corporate environment is required.
Proven experience in resolving IT-related issues in a professional setting is essential.
Demonstrates a proactive approach to learning and adapting to emerging technologies across multiple platforms
Possesses excellent verbal and written communication skills for effective support via phone, in-person, and email
Strong interpersonal skills with the ability to build positive working relationships

Responsibilities

Provide technical support for over 350 local users and 1,700 remote users, ensuring seamless operations across diverse environments
Document all issues, troubleshooting steps, and resolutions in real time using a centralized support ticketing system
Maintain an accurate inventory of technology assets, including hardware, software, and licensing compliance
Independently research and interpret user manuals to identify solutions for complex technical issues
Prioritize, diagnose, and resolve hardware and software issues related to computers, printers, peripherals, and telecommunication equipment
Offer expert support for Windows OS, Microsoft Office Suite, Active Directory, and various commercial and proprietary applications
Manage and troubleshoot networked multifunction devices, including printing, scanning, and faxing capabilities
Collaborate with vendor support teams such as Dell, HP, Xerox, Microsoft, Juniper, and specialized software providers
Provide technical assistance for Point of Sale (POS) systems
Conduct follow-ups on resolved tickets to ensure user satisfaction and issue closure
Participate in structured cabling and wiring projects as needed
Set up and support technology for presentations and meetings
Strive to resolve issues on the first contact, minimizing the need for escalation
Escalate unresolved or specialized issues to appropriate IT teams
Perform software installations and upgrades on end-user devices
Willing to travel up to 10%, including occasional overnight stays
Conduct thorough analysis of support tickets to identify recurring patterns and root causes.
Regularly present findings to management, along with actionable recommendations to permanently resolve or mitigate issues.
Collaborate closely with IT teams and leadership to design and implement cost-effective, sustainable solutions for strategically significant challenges.
Take an active role in the development and execution of these solutions where appropriate.
Advocate for end users by prioritizing issues based on impact and severity, ensuring that resolutions align with the greatest overall benefit to the organization.
Partner with management to establish and refine support procedures and guidelines , with a focus on enhancing service quality and operational efficiency.