IT Support Specialist
About The Position
White Construction is a general contractor providing construction services across mul-tiple sectors. Headquartered in Austin, TX and Ridgeland, MS, with offices in Houston, TX and Panama City Beach, FL, White Construction is committed to delivering projects on time, on budget, and with excellence. The mission of the IT Department is to deliver exceptional customer service, both inter-nally and externally. We believe every team member plays a vital role in supporting our people and our projects. White Construction is seeking a friendly, personable, and experienced IT Support Spe-cialist to provide technical support to employees across all offices and jobsites. This role will serve as the first point of contact for IT-related issues and will be responsible for troubleshooting and resolving basic hardware, software, and network issues. Re-sponsibilities include supporting Microsoft products, peripherals, general computer hardware, and construction-related software, as well as assisting with jobsite technolo-gy setup and equipment maintenance. To be successful in this role, you should enjoy working with technology, solving prob-lems, and helping others. You should have strong communication skills, a customer-oriented mindset, and the ability to work both independently and collaboratively.
Requirements
- 3–4 years of experience in IT support or a related technical role.
- Working knowledge of Microsoft products including Microsoft 365, OneDrive, SharePoint, Entra, Intune, and Defender.
- Familiarity with Apple (iOS) devices and general PC hardware components.
- Understanding of wired and wireless networking concepts.
- General knowledge of copier and printer functionality.
- Ability to diagnose and resolve basic technical issues efficiently.
Nice To Haves
- Experience with construction or industry-related software such as Bluebeam, Autodesk Construction Cloud, or Oracle Primavera Cloud.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamen-tals, or equivalent.
Responsibilities
- Serve as the first point of contact for all technology support issues via phone, email, and chat.
- Troubleshoot and resolve basic hardware, software, and network issues both remotely and onsite.
- Escalate unresolved or complex issues to the appropriate next level of support when necessary.
- Coordinate with software and hardware vendors for systems under maintenance or warranty.
- Assist with setting up and supporting technology services at jobsites.
- Visit jobsites as needed to provide hands-on technical support.
- Provide end-user training on information systems, software, and IT services.
- Document incidents, troubleshooting steps, and resolutions in the ticketing sys-tem in a timely manner.
- Participate in training related to emerging technologies and IT best practices.
Benefits
- Annual performance bonus
- Company paid medical insurance (no cost to employee)
- 401k plan with company contribution (fully vested immediately)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
