IT Support Specialist
About The Position
Hi, We’re AppFolio We’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion to help us keep innovating. We are hiring an IT Support Specialist to act as the first point of contact for all IT helpdesk needs within the San Diego office. The IT Support Specialist will ensure a seamless technology experience for AppFolio employees, providing the technology tools and services necessary to accomplish their daily work. This is an ideal opportunity for someone who is a fast learner with excellent customer service skills. This in-person position will require being in the San Diego office daily.
Requirements
- Experience troubleshooting advanced computer issues
- Excellent verbal and written communication skills with a customer-focused attitude
- Excellent and creative problem-solving skills. You don’t need to know everything, but you need to know how to find the solution.
- Self-motivated, organized, and able to work independently in a fast-paced environment
- Collaborative and willing to teach, learn, and be a generalist
- Ability to travel to other AppFolio hub locations as needed, lift 25 lbs, and work in person 5 days a week
Nice To Haves
- 2+ years of background in technical documentation and ticketing systems
- Experience working with audio-visual equipment.
Responsibilities
- Address tickets in queues quickly and efficiently
- Suggest improvements to processes, individual productivity, and costs.
- Maintain inventory of company assets and equipment
- Set up new employees and coordinate employee moves onto existing and expanding networks
- Perform hands-on equipment configuration (Mac, PC, Monitors, Phones, Audiovisual)
- Troubleshoot and maintain all hardware associated with end-user computing, including printers, workstations, and phones
- Create and maintain internal and external technical documentation
- Inspect and maintain conference rooms
- Take ownership and manage critical IT systems
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
