IT Support Specialist (Entry Level)

Knowles Corporation•Itasca, IL

71d•$50,000 - $60,000

About The Position

Security Tool Operations Assist with basic operational support for security platforms including Qualys vulnerability management, CrowdStrike endpoint protection, and other security tools under senior team guidance Support daily monitoring activities and help document findings from security tools and dashboards Learn to navigate and utilize security platforms while providing first-level support to users Participate in security tool maintenance activities and assist with basic configuration tasks Security Awareness Training & Education Develop and deliver security awareness training programs for employees across all organizational levels, focusing on current threats, best practices, and policy compliance Coordinate and schedule security awareness sessions for new employee orientations, annual refresher training, and targeted departmental sessions Track training completion rates and maintain records of employee participation in security awareness programs Support security awareness campaigns including Security Awareness Month activities, phishing simulation communications, and ongoing educational initiatives Assess training effectiveness through surveys, quizzes, and behavioral metrics to continuously improve program content and delivery methods Phishing Investigation & Mitigation Respond to reported phishing attempts by analyzing suspicious emails, URLs, and attachments to determine threat legitimacy and scope Conduct phishing simulations using approved platforms to test employee awareness and identify areas requiring additional training focus & maintain metrics on attack frequency, success rates, and organizational response effectiveness Investigate phishing incidents by collecting evidence, documenting attack vectors, and coordinating with IT teams to implement protective measures Maintain phishing response procedures and help users understand proper reporting protocols Compliance and Documentation Support Support compliance teams by helping gather documentation for governance, risk, and compliance activities Assist with maintaining security policy documentation and help ensure procedures are current and accessible Help business units understand basic security requirements and provide guidance on compliance-related questions Support audit preparation activities by organizing documentation and helping coordinate information requests Technical Support and Implementation Provide junior-level technical assistance for implementing basic security configurations under supervision Assist senior team members with security reviews during system deployments and technology onboarding Help maintain security standards documentation and support teams in following established procedures Learn and apply security configuration standards across various systems and applications Monitoring and Analysis Support Assist with log review activities and help identify potential security events for escalation Support security incident response activities by gathering information and documenting findings Help maintain monitoring systems and alert configurations under senior team guidance Learn to perform basic security analysis while contributing to threat detection workflows Vulnerability Management Support Assist senior team members with vulnerability scanning activities using Qualys and other tools Help track and document vulnerability remediation efforts across organizational systems Support vulnerability triage processes by gathering system information and coordinating with IT teams Learn to research security threats and vulnerabilities while contributing to remediation planning

Requirements

Associate's degree; or equivalent combination of education and relevant experience
1-3 years of IT or network security experience
Basic understanding of information security concepts with eagerness to develop deeper knowledge of how security controls support business objectives
Understanding of social engineering tactics and human factors in cybersecurity
Ability to create clear, engaging, educational content for diverse audiences and technical skill levels
Strong attention to detail with commitment to accuracy in documentation and reporting tasks
Foundational knowledge of IT systems, networks, and basic security principles
Willingness to learn about information security frameworks such as NIST, ITIL, ITAR, and CMMC
Basic project coordination skills with ability to support senior team members in project activities
Excellent written and verbal communication skills with ability to clearly document procedures and findings
Strong customer service orientation with patience and professionalism when supporting internal stakeholders
Demonstrated commitment to continuous learning and professional development in information security
Strong presentation skills with ability to deliver training to groups ranging from small teams to large audiences
Basic understanding of threat intelligence concepts and ability to translate technical threats into business-relevant communications
Familiarity with incident response procedures and evidence collection practices for email-based threats
Ability to work with cross-functional teams to promote security culture and awareness throughout the organization

Nice To Haves

Previous experience with security tools such as Qualys, CrowdStrike, or similar platforms is preferred but not required
Experience with learning management systems (LMS) or training platforms is preferred
Experience with phishing simulation platforms (such as KnowBe4, PhishAlarm,Proofpoint, or similar tools) preferred

Responsibilities

Assist with basic operational support for security platforms including Qualys vulnerability management, CrowdStrike endpoint protection, and other security tools under senior team guidance
Support daily monitoring activities and help document findings from security tools and dashboards
Learn to navigate and utilize security platforms while providing first-level support to users
Participate in security tool maintenance activities and assist with basic configuration tasks
Develop and deliver security awareness training programs for employees across all organizational levels, focusing on current threats, best practices, and policy compliance
Coordinate and schedule security awareness sessions for new employee orientations, annual refresher training, and targeted departmental sessions
Track training completion rates and maintain records of employee participation in security awareness programs
Support security awareness campaigns including Security Awareness Month activities, phishing simulation communications, and ongoing educational initiatives
Assess training effectiveness through surveys, quizzes, and behavioral metrics to continuously improve program content and delivery methods
Respond to reported phishing attempts by analyzing suspicious emails, URLs, and attachments to determine threat legitimacy and scope
Conduct phishing simulations using approved platforms to test employee awareness and identify areas requiring additional training focus & maintain metrics on attack frequency, success rates, and organizational response effectiveness
Investigate phishing incidents by collecting evidence, documenting attack vectors, and coordinating with IT teams to implement protective measures
Maintain phishing response procedures and help users understand proper reporting protocols
Support compliance teams by helping gather documentation for governance, risk, and compliance activities
Assist with maintaining security policy documentation and help ensure procedures are current and accessible
Help business units understand basic security requirements and provide guidance on compliance-related questions
Support audit preparation activities by organizing documentation and helping coordinate information requests
Provide junior-level technical assistance for implementing basic security configurations under supervision
Assist senior team members with security reviews during system deployments and technology onboarding
Help maintain security standards documentation and support teams in following established procedures
Learn and apply security configuration standards across various systems and applications
Assist with log review activities and help identify potential security events for escalation
Support security incident response activities by gathering information and documenting findings
Help maintain monitoring systems and alert configurations under senior team guidance
Learn to perform basic security analysis while contributing to threat detection workflows
Assist senior team members with vulnerability scanning activities using Qualys and other tools
Help track and document vulnerability remediation efforts across organizational systems
Support vulnerability triage processes by gathering system information and coordinating with IT teams
Learn to research security threats and vulnerabilities while contributing to remediation planning