IT Support Specialist – Workstations & Macs - IT26-00085

NavitsPartners • Harrisburg, PA

1d • Onsite

About The Position

"Navitas Partners, LLC" is seeking IT Support Specialist for an exciting job in Harrisburg, PA.

Requirements

• 3+ years supporting PCs in large enterprise environments (1,000+ devices)
• 3+ years deploying, configuring, and repairing PCs and peripherals
• 3+ years experience with Microsoft Windows and Apple macOS devices
• 3+ years knowledge of Active Directory and GPO troubleshooting
• 3+ years experience with security, disk encryption, and antivirus solutions
• 2+ years supporting Microsoft Office 365 across Windows and macOS
• 2+ years using remote tools such as SCCM Remote, RDP, or ARD
• 1+ year integrating macOS systems into Active Directory environments

Nice To Haves

• Scripting with PowerShell or VBS
• SCCM OSD Task Sequences and image deployment optimization
• Microsoft Deployment Toolkit (MDT) and Microsoft Desktop Optimization Pack (MDOP)
• Configuration Management Console queries and reporting
• Microsoft Certifications

Responsibilities

• Monitor incident queues, take ownership, and assist end users as needed
• Maintain and update support tickets with detailed documentation
• Provide documentation for issue resolutions to other teams
• Monitor and report PC issues; escalate as needed
• Collaborate with other teams, including SCCM, Active Directory, Security, and IT Service Desk
• Deploy and support PCs, laptops, and Macs in a large enterprise environment
• Maintain PC images, manage profiles and certificates, and troubleshoot GPOs and network name resolution
• Repair PCs and peripherals as needed

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed