IT Support Specialist Intern - LANGE Shared Services
About The Position
As an IT Support Specialist Intern, you will gain hands-on experience providing technical assistance to end users across a variety of systems and devices. In this role, you will assist with on-site and remote support, troubleshoot hardware and software issues, and help maintain reliable IT operations across the organization. You will work closely with experienced support specialists to resolve tickets, document solutions, and participate in larger IT projects such as system upgrades and cloud migrations. This internship offers an opportunity to develop real-world IT skills while delivering professional, customer-focused support in a fast-paced environment.
Requirements
- Currently pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, operating systems, and networking concepts.
- Strong interest in IT support and problem-solving.
- Excellent communication and teamwork skills.
- Ability to manage time effectively and maintain attention to detail.
- Proficiency with Microsoft technologies including Windows OS, Microsoft 365, and Active Directory.
- Ability to work independently and manage multiple priorities.
- Valid driver’s license with reliable transportation.
Nice To Haves
- Familiarity with Microsoft 365, Windows OS, or help desk tools.
- Previous internship, school project, or part-time experience in IT support.
- CompTIA A+ or similar entry-level certification (in progress or completed).
- Experience providing customer service in any capacity.
Responsibilities
- Provides technical support on-site and remotely; assist walk-in customers as needed, creating tickets for all issues.
- Responds to and resolves IT support tickets within the defined SLA, ensuring timely resolution and communication.
- Troubleshoots issues with laptops, desktops, printers, networks, servers, phones, and tablets.
- Shadows support specialists in troubleshooting network connectivity and system access problems.
- Assists with managing IT equipment inventory, including tracking, organizing, and updating asset records.
- Maintains a customer-focused approach by communicating clearly and professionally with end users.
- Conducts basic and intermediate training sessions for end-users.
- Contributes to larger IT projects such as system upgrades, equipment installations, cloud migrations, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
Number of Employees
101-250 employees
