IT SUPPORT SPECIALIST III
HistoryMaker Homes•Grapevine, TX
1h
About The Position
A IT Support Specialist Level III has the level of experience gained from classroom, professional development, and on-the-job training commensurate with someone who has 5-7 years on the job. A Support Specialist at this level is expected to need little assistance when performing the following: · Installs, modifies and makes repairs to personal computer hardware and software systems. · Tracks and resolves computer related issues. · Works with vendors to set up, disconnect and troubleshoot services. · Meets with end users to establish a working relationship, and to gain trust and respect.
Requirements
- Five or more years related experience and/or training; or Bachelor’s degree (B.A.) from a four-year college or university; or equivalent combination of education and experience.
- Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.
- 1 of the following REQUIRED: A+, Network+, ACSP, or equivalent experience
- Microsoft Office 365
- Windows 11
- Basic PC troubleshooting and issue resolution
- Can-do attitude; aptitude for learning, and initiative to self-start
- Adaptability
- Collaboration and Teamwork
- Good interpersonal communications
- A continuous learner who values Self Development
- Customer Service
- Embraces Differences
- Engaged/Accountable
- Problem Solving with Results-Driven Mindset
- Professional Integrity
Responsibilities
- Supports corporate and remote staff and all other internal customers on systems problem resolution and requests for assistance and support
- Prioritizes projects to best service the needs of customers
- Install new equipment when we open a field office and take it all down when it’s time to close one
- Upgrades workstation software and network hardware
- Works with all types of hardware such as Servers, PCs, phone system, cell phones, alarm systems, printers, faxes, copiers
- Works with phone, internet, security, and any other vendors to set up, maintain, and take down services for remote locations and our support center
- Maintains IT call log, project lists, inventories, and schedules
- Trains and or facilitates training on software as needed
- Updates personnel and informs them of changes in software and hardware
- Performs problem prevention and data analysis
- Assists users with their technology needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
