IT Support Specialist II

Nikkiso Cryogenic Industries•North Las Vegas, NV

15h•Onsite

About The Position

Under general direction, performs a variety of routine to medium computer (and their peripherals), networking and communications tasks in support of all Local-Area-Network (LAN) computers; familiar with the most recent computer operating systems on client and servers; maintain and support desktop hardware and software; perform a wide variety of technical duties involved in the installation, repair, and maintenance or personal computers, peripherals, servers and equipment. Respond to IT tickets assigned in support of multi-location users.

Requirements

Associates degree, or equivalent work experience
Minimum of 4-5 years of experience in IT operations support capacity
Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills
A mature yet flexible personality suitable to interfacing successfully with all levels of personnel
Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
An intermediate understanding of cloud-based environments and computing
Well rounded computer hardware and networking skills
Able to articulate issues, build consensus around recommendations, and define next steps
Team oriented, self-starter able to work independently and customer focused
Display positive and constructive attitude
Display business and organizational maturity
Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
A continual desire and capability to learn
Highly organized and detail oriented
Ability to lift to 50 Lbs.
Ability to travel < 25%

Responsibilities

Install new and / or update computer workstations, printers and peripherals, and client software for local and remote users
Troubleshoot and resolve computer and network problems; escalate and ask for assistance to resolve problems in a timely manner
Respond to assigned IT Tickets in a timely manner
Diagnose computer, network and communications problems
Perform software reloads and upgrades for computer systems and communications equipment
Implement computer / user controls to secure and promote the proper functionality of user community networked computers
Interfaces with vendor technical support staff to deploy and resolve hardware, software, and networking issues
Maintains IT supplies and IT assets inventory and coordinates the disposal of all unwanted IT equipment
Responsible for monitoring and maintaining computer operations area
Administer, deploy and support VOIP telephony equipment
Maintain effective working relationships with those contacted in the course of work; exercise time-management, documentation, organizational and communications skills
Communicate clearly and concisely, both orally and in writing (English & National Language)
Organize, prioritize, and coordinate daily workload activities
Any other duties as assigned by management