IT Support Specialist II

EquipmentShare • Columbia, MO

6h • Onsite

About The Position

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.
We’re hiring a IT Support Specialist II at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. This position is onsite
The IT Support Specialist II provides intermediate to advanced technical support for EquipmentShare employees, handling escalated issues, troubleshooting operating systems and applications, and ensuring network connectivity. This role involves mentoring Tier 1 support, maintaining the knowledge base, collaborating with other IT teams and vendors, participating in new software/hardware testing, and performing application clean-up/audits. The specialist also serves on projects, has on-call rotation duties, and occasionally travels for local corporate support.

Requirements

• Self-motivated, exceptional critical thinking and problem-solving skills, and detail-oriented
• Experience with ticketing systems and IT service management (ITSM) practices.
• Experience in creating processes and procedure workflows
• Previous experience with software integrations
• Proficiency with MacOS, iOS, and Windows OS, diagram mapping software, and data migrations
• Experience with MDM solutions (Intune, Kanji Jamf, etc.)
• Experience with managing and creating projects for continuous improvement
• Excellent customer service and communication skills (written and verbal) and an ability to explain technical concepts to non-technical users.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, firewalls, VPNs, and VLAN).
• Ability to work independently as well as collaboratively in a fast-paced environment.
• High school diploma or equivalent.
• At least 2 years of experience in an IT helpdesk, technical support role, or other SaaS platform is preferred.

Nice To Haves

• An associate degree in computer science or a related field is a plus.
• CompTIA A+, Network+, or equivalent certifications are preferred.

Responsibilities

• Provide intermediate to advanced support for EquipmentShare employees
• Respond to escalations and questions from the IT team and other departments via phone calls, in person, Slack, email, and our ITSM platform
• Troubleshoot and resolve problems related to operating systems (Windows, macOS, Linux), core business applications, and network connectivity.
• Mentor and guide Tier 1 support, sharing expertise to elevate the team.
• Occasional travel to provide support for local Corporate locations
• Brainstorm QOL changes and update proper knowledge base solutions
• Collaborate with Tier 3 support, network engineers, system administrators, and external vendors to resolve complex problems.
• Be a part of baseline testing when implementing new software and hardware
• Create and maintain clear documentation in the knowledge base, including solutions, troubleshooting guides, and known issues.
• Perform App clean up and Audits
• Contact application support teams when appropriate (Slack support, Google support, Front support, etc.)
• Serve as a primary or secondary member on projects with moderate scope and impact; provide guidance and integration support for all EquipmentShare departments; participate in projects with significant scope and broad organizational impact.
• Be a part of the on-call rotation after business hours, including weekends
• Perform miscellaneous job-related duties as assigned

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED