IT Support Specialist II

Parexel•Long Branch, VA

About The Position

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Key Accountabilities: • to work on the IT tickets raised by business related to the applications. Understanding the business functionality of the applications that are beign supported. • Actively work with one or more functional areas within PAREXEL to align business process with systems and tools. Provide technical support to Clinical Business Users. Troubleshoot and resolve issues related to applications. Collaborate with other IT Team members. Document technical issues and solutions. Provide on-call support as needed. Provide excellent resolutions to all the Application issues. Parexel is a leading global clinical research organization (CRO) providing insights-driven Clinical and Consulting solutions to the world’s life sciences industry. Leveraging deep local knowledge and a global breadth of clinical, regulatory and therapeutic expertise, our professionals worldwide work in partnership with biopharmaceutical leaders, emerging innovators and sites to design and deliver clinical trials with patients in mind — broadening access and making clinical research a care option for anyone, anywhere. Our proven track record spans 40+ years and drives us forward, advancing clinical research in healthcare’s most complex areas while harnessing innovation to drive efficiencies across every phase of the clinical development process. Our insights-driven approach, proven delivery and trusted execution are accelerating the delivery of life-changing treatments to patients — With Heart.™

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field.
Minimum of 1-3 years of experience in IT support.
Excellent troubleshooting and problem-solving skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to manage multiple tasks and priorities.
Ability to work in a fast-paced and dynamic environment.
Strong attention to detail.
Willingness to provide on-call support.
Experience in SQL queries.