IT Support Specialist II

MITER Brands•Venice, FL

2d•$71,078 - $88,848•Onsite

About The Position

The IT Systems Support Specialist II delivers front-line technical support for hardware, software, and network systems, ensuring reliable operation and optimal performance of end-user devices, business applications, and critical production systems. You will respond to incidents, fulfills service requests, and troubleshoots issues to maintain maximum efficiency and uptime for company operations. You’ll be the primary IT support partner in a busy production environment—ensuring uptime, assisting users, and supporting the technology that keeps our operations moving.

Requirements

Associate’s degree in information technology, Computer Science, or a related field
Minimum five years of experience in a customer-facing IT support role.
Proficient with Windows operating systems, Microsoft Entra ID, and Office 365.
Familiar iOS and Android based mobile devices, including smart scanners, tablets, and phones.
Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
Experience with remote support tools and ticketing systems.
Exceptional customer service skills.
Excellent written and verbal communication abilities.
Strong analytical, troubleshooting, and multitasking abilities.
Detail-oriented with good organizational skills.
Ability to work independently and as part of a team.
Ability to lift up to 50 lbs.
May require walking, standing, or sitting for extended periods.

Nice To Haves

Bachelor’s degree preferred.
Industry certifications strongly preferred (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).
SOTI MDM experience a plus.
Experience with N-able and Service Now a plus.
Experience supporting manufacturing environments a plus
Willingness to work outside standard hours, on call, including occasional weekends.
Occasional travel between company locations may be required.

Responsibilities

Provide Tier 2 support for end-users via phone, email, and in person.
Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and related IT equipment.
Troubleshoot and resolve hardware, software, and connectivity issues.
Provide critical support, backup, and disaster recovery for essential manufacturing equipment PCs.
Support user account management in Microsoft Entra ID, Microsoft Office 365, and other enterprise applications.
Document incidents, resolutions, and work performed in the IT ticketing system.
Assist with onboarding and offboarding of employees, including device setup and access provisioning.
Maintain inventory of IT assets and manage equipment lifecycle.
Escalate issues as necessary in accordance with ITIL incident management.
Contribute to IT projects, system upgrades, and process improvement initiatives in collaboration with other IT resources and operations teams.
Ensure compliance with company IT policies, data security, and privacy standards.