IT Support Specialist II

Prime Healthcare•Des Plaines, IL

1d•$18 - $25

About The Position

Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team! Responsibilities Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Monitor and inventories all computer assets. Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems. Travel as needed for hardware deployment and support. Advises the Director/Manager of any issues that may affect the Information Services department.

Requirements

Knowledge of EMR system fundamentals
Understanding of network concepts (TCP/IP, MS/NT)
Familiar with internet and WEB browser concepts
High School Diploma required for all new hires starting 4/1/14

Nice To Haves

A+ certification preferred.
1-2 years related work experience and customer service experience preferred.
Work experience in help desk activities using a help desk software application preferred
Knowledge of Outlook, MS Office and Active Directory preferred

Responsibilities

Provides telephone support for helpdesk and all associated processes.
Provides tier two telephone support for hardware and software applications.
Utilizes help desk software to keep an accurate account of all incoming calls.
Routes call and notifies technicians of any critical situation requiring immediate attention.
Provides assistance to IT technicians and IT analysts.
Maintains the proper skills necessary to interface with a variety of users regarding specific problems.
Monitor and inventories all computer assets.
Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems.
Travel as needed for hardware deployment and support.
Advises the Director/Manager of any issues that may affect the Information Services department.