IT Support Specialist II

Asure Software • Austin, TX

2d • Onsite

About The Position

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

This is an on-site position located at our Austin, TX location.

How you will contribute
The IT Support Specialist serves as the primary point of contact for staff seeking technical support, overseeing troubleshooting, maintenance, account creation, and the configuration of workstations, printers, and associated hardware and software. Responsibilities include providing remote assistance and liaising with third-party vendors as necessary. This role may require availability outside of standard business hours to ensure executive meeting support.

What You’ll Do
Provide rapid, hands-on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
Provide setup and live support for board meetings, virtual conferences, and town halls.
Handle onsite and remote technical support cases through phone, email, and ticket submission.
Create and maintain technical documentation.
Install, configure, and troubleshoot operating systems and applications.
Diagnose hardware problems with A/V systems, workstations, and printers.
Identify root causes of technical problems, including network, hardware, and cabling issues.
Administer M365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
Manage user accounts, group permissions, and license assignments.
Maintain and support network infrastructure including switching, firewalls, and wireless equipment.

Requirements

• Bachelor’s degree in computer science or related field and/or relevant professional experience.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Strong understanding of Microsoft 365 to include Exchange, SharePoint, Teams, OneDrive, Entra, and Intune.
• Proficient knowledge of setting up A/V equipment.
• Excellent written and oral communication skills.
• Deliver top-tier technical support to the C-level team.
• Occasionally work outside of normal business hours to be the technical contact for executive meetings.
• The employee is frequently required to stand, walk, and to reach with hands and arms

Responsibilities

• Provide rapid, hands-on support for IT, mobile devices, A/V systems, and software, particularly during meetings.
• Provide setup and live support for board meetings, virtual conferences, and town halls.
• Handle onsite and remote technical support cases through phone, email, and ticket submission.
• Create and maintain technical documentation.
• Install, configure, and troubleshoot operating systems and applications.
• Diagnose hardware problems with A/V systems, workstations, and printers.
• Identify root causes of technical problems, including network, hardware, and cabling issues.
• Administer M365, ensuring reliable operations, security, and performance across Exchange, SharePoint, Teams, OneDrive, and related services.
• Manage user accounts, group permissions, and license assignments.
• Maintain and support network infrastructure including switching, firewalls, and wireless equipment.

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level