IT Support Specialist I (83485)
About The Position
Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. POSITION OVERVIEW Support and assist in administration of all Computer, Network, and Telecom systems for the HomeFirst enterprise. OUR VALUES Kindness: We act with empathy toward others. Passion: We ignite change to fulfill our mission. Excellence: We deliver exceptional service to our communities.
Requirements
- Min 2 years of desktop hardware and software support in a Microsoft Windows domain network environment.
- Demonstrated advanced level laptop, desktop, and printer, hardware and software troubleshooting skills are required.
- Demonstrated basic networking knowledge (TCP/IP, Ethernet, Wifi).
- General understanding of Active Directory and Office 365.
Responsibilities
- The I.T. Support Specialist provides hands-on and remote desktop, laptop, printer, hardware, and software support in a Windows network environment.
- They will troubleshoot hardware and software problems and document resolutions in the helpdesk ticketing system.
- Travel to remote sites as required to perform onsite troubleshooting and support tasks.
- Provision and deploy new computer systems per defined standards.
- Maintain hardware asset inventory.
- Basic user administration of Active Directory, Office 365, and Okta user accounts.
- Perform additional responsibilities as required which includes writing documentation.
Benefits
- HomeFirst provides comprehensive benefits, including 100% employer-paid medical, dental, and vision coverage and additional wellness options like chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
- We offer a 401(k)-retirement plan with generous matching, life and disability insurance, flexible spending accounts, commuter benefits, and workers’ compensation.
- Employees enjoy 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure, plus 8 hours of civic engagement leave annually to volunteer.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
