IT Support Specialist I

Rhythmlink International LLC•Columbia, SC

About The Position

Are you looking for a hands-on entry point into IT where you can learn, grow, and make a real difference for the people you support every day? We’re seeking an IT Support Specialist I to serve as the first point of contact for end-user technical support across our organization. In this role, you’ll focus on resolving day-to-day hardware, software, and system issues, supporting employees who rely on technology to do their jobs well. You’ll work closely with experienced IT professionals, gain exposure to a wide range of systems, and build a strong foundation for a long-term career in IT. This is a great opportunity for someone who enjoys problem-solving, takes pride in customer service, and wants to learn by doing. This position covers a mix of troubleshooting, setup, and support work—from responding to help desk tickets and resolving common technical issues to assisting with device setup, user accounts, and system updates. No two days are exactly the same, and you’ll gain practical experience across many aspects of IT operations. You’ll interact with employees across the company, helping them stay productive and confident using their tools. Clear communication, follow-through, and knowing when to escalate issues are just as important as technical skills in this role. At Rhythmlink, we design and manufacture medical devices that support better patient outcomes. Our teams work closely together, take ownership of their work, and treat one another with respect. We’ve been recognized as one of the Best Places to Work in South Carolina for 14 years, and we’re proud of the culture we’ve built along the way.

Requirements

Foundational knowledge of IT concepts through education, certifications, or hands-on experience
Strong customer service mindset and clear communication skills
Comfort working with computers, software, and basic troubleshooting