IT Support Services Tech II

Resorts Casino Hotel•NJ-Atlantic City, NJ

About The Position

Responsibilities Has extensive knowledge and can support end user problems independently. Understands the fundamentals of many business applications used. Independently resolves application support issues on a routine basis. Comfortable documenting clear and concise resolutions in the ticketing system, Can develop technical documentation for the Team. Abides by the IT asset management inventory policies set forth. Maintain operations in an IBM iSeries and Windows environment. Has the ability and willingness to grow as a technologist as advances in the field are implemented. Self -starter and self-learner Ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications. Provide in-depth support for peripheral devices throughout the business. Complies with all New Jersey regulatory requirements. Promotes positive public relations. Performs other duties as assigned. Qualifications Four plus years related experience with specific hardware related to the casino industry such as but not limited to point-of-sale equipment, kiosks, slot system devices, imaging systems and key lock systems. Excellent phone and written communication skills. Knowledge of Microsoft Office products (Word, Excel, Outlook, etc..) Experience maintaining users and devices in a Windows domain environment. Basic understanding of Network connectivity troubleshooting. Resorts is an equal opportunity employer. Essential Functions All applicants must be able to perform the essential functions of this position, with or without reasonable accommodations. ESSENTIAL PHYSICAL FUNCTIONS (F) Standing (F) Walking (C) Sitting (O) Kneeling (N) Running (F) Lifting Max Weight: 75lbs (O) Pushing Max Weight: 75lbs (N) Pulling Max Weight: 75lbs (F) Carrying Max Weight: 75lbs (F) Bending (F) Stooping (F) Climbing Stairs (N) Climbing Ladders Max Height: (N) Working at a Height Level Above The Floor Max Height: (C) Finger Dexterity (C) Full Use of Both Hands (F) Crawling (O) Balancing (N) Throwing (N) Twisting (F) Reaching Max Height: (N) Driving (N) Working On or With Moving Machinery (F) Working at Rapid Work Speed (F) Working in Isolation (F) Working Around People (F) Hearing Conversation (C) Hearing High Acuity (C) Speaking Clearly (C) Seeing Near (O) Seeing Far (O) Seeing – Depth Perception (O) Seeing - Color Vision Other-Describe: ESSENTIAL MENTAL FUNCTIONS (F) Writing English (C) Reading English (C) Speaking English (F) Working under Pressure/Stress (N) Speaking With Guests/Customers (C) Speaking With Employees (C) Working with Basic Math Skills (C) Making Decisions Based On Facts (C) Making Decisions Based On Data (F) Making Decisions Based On Personal Judgment (F) Making Accurate Measurements According To Set Standards (N) Planning and/or Supervising the Activities Others ESSENTIAL INTERACTIVE FUNCTIONS (F) Working under Close Supervision (F) Working under Minimal Supervision (C) Working and Interacting With Management in a Professional and Courteous Manner (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner (N) Working and Interacting With Guests in a Professional and Courteous Manner ESSENTIAL ENVIRONMENT FUNCTIONS (C) Working Inside (O) Working Outside (F) Working in a Fast Paced Environment (O) Exposed To Chemicals Describe: (O) Exposed To Dust, Fumes, Gases, Describe: (O) Exposed To Smoke (O) Exposed To Excessive Noise (O) Working in Dimly Lit Areas (O) Working in Sudden Marked Changes of Temperature and Humidity Other Describe: Key Not Applicable (N) Occasional (O) Under 2 hours Frequent (F) 2 hours to 5 hours Constant (C) more than 5 hours

Requirements

Four plus years related experience with specific hardware related to the casino industry such as but not limited to point-of-sale equipment, kiosks, slot system devices, imaging systems and key lock systems.
Excellent phone and written communication skills.
Knowledge of Microsoft Office products (Word, Excel, Outlook, etc..)
Experience maintaining users and devices in a Windows domain environment.
Basic understanding of Network connectivity troubleshooting.

Responsibilities

Has extensive knowledge and can support end user problems independently.
Understands the fundamentals of many business applications used.
Independently resolves application support issues on a routine basis.
Comfortable documenting clear and concise resolutions in the ticketing system
Can develop technical documentation for the Team.
Abides by the IT asset management inventory policies set forth.
Maintain operations in an IBM iSeries and Windows environment.
Has the ability and willingness to grow as a technologist as advances in the field are implemented.
Self -starter and self-learner
Ability to grasp basic requirements for telecommunications support, VOIP applications, mobile devices, and applications.
Provide in-depth support for peripheral devices throughout the business.
Complies with all New Jersey regulatory requirements.
Promotes positive public relations.
Performs other duties as assigned.