IT Support & Project Specialist

CityVet•Dallas, TX

17h•Onsite

About The Position

The IT Support & Project Specialist provides advanced IT support for a fast-growing veterinary clinic organization. This role serves as the primary point for IT issues and plays a key role in supporting the IT planning and execution of new Arista Hospital openings. This position will work in-office Monday-Friday with occasional travel to support our new location openings.

Requirements

5-7+ years of IT support experience with advanced troubleshooting capabilities.
Strong knowledge of Windows environments, networking, and endpoint management.
Experience supporting multi-site or distributed organizations.
Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
Willingness to travel for new site deployments.

Nice To Haves

Healthcare or veterinary IT experience is a plus.
Project coordination or technology rollout experience preferred.

Responsibilities

Provide full support for hardware, software, network printer, phone, and all other systems issues.
Serve as an escalation point for unresolved technical incidents and perform root-cause analysis.
Lead IT planning, setup, and go-live support for new hospital openings.
Coordinate IT site readiness, including network installation, cabling, hardware deployment, and vendor support.
Partner with Operations, Construction, and Clinical teams to align timelines and technical requirements.
Maintain system performance, reliability, and security across all clinic locations.
Assist with infrastructure management, including firewalls, CCTV, switches, wireless networks, and VoIP systems.
Support patching, updates, and system hardening in alignment with security best practices.
Participate in IT projects related to system upgrades, standardization, and scalability initiatives.
Develop and maintain technical documentation and knowledge base resources.
Support continuous improvement of IT processes and service delivery.