IT Support Manager

DaBella•Austin, TX

1d•$100,000 - $110,000•Onsite

About The Position

In this role, you will lead a team responsible for delivering top-tier technical support, including end-user troubleshooting, software and hardware setup, and new office technology implementation. Your leadership will bring order to complexity, structure to workflows, and set the standard for excellent service across the organization. This is a highly hands-on position where you’ll model best practices, set clear standards, and ensure the IT Support function operates with reliability every day. At DaBella, we don’t just maintain technology—we empower people with it. If you believe leadership means adding value to others, and by doing so by creating stability, and delivering dependable solutions, then you’ll find your next challenge here.

Requirements

2–4 years of IT Support supervisory experience required
Strong adherence to ITIL or similar Help Desk / IT Support best practices
Proven ability to develop SOPs and maintain thorough documentation
Proficiency in Microsoft Windows, Office 365, and common technical resources
Strong organizational skills with a methodical approach to problem-solving
Excellent communication skills and high attention to detail
Service-oriented mindset with a focus on accuracy and reliability

Responsibilities

Lead and organize the day-to-day operations of the IT Support team
Monitor the IT Support ticketing system for trends and issues
Provide direct technical support via phone, email, and in person
Document all processes, solutions, and SOPs for consistency and efficiency
Track and analyze KPIs to improve team performance and service delivery
Collaborate with other IT teams and external vendors to resolve issues
Oversee equipment lifecycle management and inventory accuracy
Ensure the department is adequately staffed and well-prepared for upcoming needs

Benefits

Medical, Dental, and Vision
Health Savings Account (HSA)
Company-Sponsored Life Insurance
Supplemental Life Insurance
Long-term and short-term disability
Accident protection
Employee assistance program - access to counseling services and other tools to improve work/family/life balance
Pet Insurance for your furry family member
401k plan
Additional Insurance Programs including:
UHC Rewards
Rally Health
One Pass Select (gym membership subscription)
VPTO (Volunteer paid time off) year-round incentives to give back to your local community
Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
Relocation opportunities to other branches across the nation
80 hours of Paid Time Off annually with incremental increases
6 paid holidays during a calendar year effective day one of employme