IT Support Manager

SouthState Bank

65d

About The Position

The IT Support Manager will lead and coordinate support efforts across IT with an emphasis in the Infrastructure & Operations team, with a primary focus on vulnerability management, patching, and control adherence. This role also serves as a liaison across all IT business units, ensuring consistent support, communication, and reporting to senior leadership.

Requirements

• Bachelor’s degree or relevant work experience.
• 5+ years of financial background including vulnerability management.
• Understanding of IT systems and infrastructure.
• Familiarity with vulnerability management tools and processes.
• Ability to identify, assess, and mitigate risks in IT environments.
• Skilled in preparing dashboards, summaries, and board-level reports using tools like Excel, PowerPoint, and ServiceNow.
• Attention to detail to ensure accuracy in reporting and documentation.

Responsibilities

• Coordinate remediation efforts and ensure compliance with internal standards.
• Facilitate communication across all IT business units.
• Produce clear and actionable reports for senior leadership.
• Translate technical issues into business-relevant insights.
• Support audit readiness and maintain alignment with governance frameworks.
• Ensure timely and accurate execution of vulnerability scans across all IT assets.
• Coordinate with Information Security Analysts to validate scan results.
• Lead cross-functional teams in implementing remediation activities.
• Oversee patch management, configuration updates, and system lifecycle adjustments.
• Monitor non-conformance to vulnerability standards and escalate unresolved issues.
• Maintain and optimize tools used for vulnerability detection and reporting.
• Ensure vulnerability management practices align with FFIEC guidance and internal governance frameworks.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree