IT Support Manager - Resort

Bass Pro Shops-posted 3 months ago
Full-time • Manager
5,001-10,000 employees
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The Information Technology Support Manager oversees the IT Team and supports daily IT operations, project execution, vendor relationships, and preventive maintenance. This role ensures efficient service delivery and system reliability by coordinating with internal teams and external partners.

  • Provide outstanding customer service and technical support across on-site, remote and cloud environments, ensuring system integrity, uptime and availability (including after-hours emergencies), including training and supporting end users, managing user education and communication for IT events
  • Oversee acquisition, deployment, maintenance and retirement of technology inventory, including planning and implementing software and hardware upgrades to maintain current versions
  • Manage Vendor relationships and contracts with ongoing maintenance of service level agreements through ticket management, proactive and preventative maintenance
  • Lead & Coordinate multiple IT projects, system updates and new deployments by implementing technology roadmaps and strategic initiatives
  • Maintain network documentation, support materials, and knowledge-based articles
  • Hire, train, and develop IT associates by providing ongoing coaching, performance management, and evaluations to ensure team effectiveness and growth
  • Assist in preparing and managing the IT budget, including allocating resources effectively to support daily operations and long-term goals.
  • Bachelor's Degree or equivalent combination of education, certifications &/or experience
  • 5+ years' experience with Microsoft Servers, Active Directory, Exchange Servers, Cisco Networking, Windows Operating Systems, LAN/WLAN/WAN, Internet Technologies, Virtual Desktop Infrastructure, Microsoft SQL Server and Cloud Services/Solutions
  • 2+ years managing a team up to 15, both exempt and non-exempt staff
  • 2+ years with mobile technologies for Apple and Android phones and tablets
  • 1+ years with Microsoft Bi or SQL reporting
  • 1+ years Office 365 and Modern Workplace
  • Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
  • Medical
  • Dental
  • Vision
  • Health Savings Account
  • Flexible Spending Account
  • Voluntary benefits
  • 401k Retirement Savings
  • Paid holidays
  • Paid vacation
  • Paid sick time
  • Bass Pro Cares Fund
  • And more!
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