IT Support Lead
About The Position
This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending. Position is contingent upon award or opening on a funded contract. Positions will be located in Hawaii, Japan and Korea. SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers.
Requirements
- Bachelors degree, additional years of experience in lieu of degree may be considered
- 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel
- Prior experience providing IT support in Military facilities
- IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level
- Must have an active Secret clearance
Responsibilities
- Resolve escalated service requests and technical issues
- Analyze, recommend, and implement IT infrastructure improvements
- Configure, maintain, and troubleshoot systems, networks, and applications
- Support end-users onsite, remotely, and via phone/email
- Provide technical leadership on Microsoft, Apple, and server systems
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
