IT Support Lead

Peraton•Silver Spring, MD

1d•$66,000 - $106,000•Onsite

About The Position

Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team, based in Silver Spring, MD. Responsibilities include: Endpoint Support: Provide advanced support for Windows, Linux, and Mac desktops, laptops, and other endpoints, including hardware and software diagnosis, troubleshooting, and maintenance. Perform imaging, installation, configuration, and patching of endpoints to ensure systems remain reliable and secure. A/V Support: Set up and maintain Audio/Visual systems for on-site and remote collaboration, including video conferencing tools, projectors, digital displays, and microphones. Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations. Network Touch Labor: Perform basic network-related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices. Collaborate with network engineers to investigate and resolve more complex networking issues. Leadership & Advisory: Act as an onsite lead and escalation point for advanced technical issues. Contribute to the development of documentation, knowledge bases, and standard operating procedures (SOPs). Participate in IT operations projects and recommend process improvements to enhance support delivery. Problem-Solving & Communication: Triage, prioritize, and address user-reported issues with a focus on root cause resolution. Communicate effectively with users at all levels, providing technical solutions in a clear and accessible manner.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field OR equivalent industry certifications with relevant experience.
A minimum of 5 years of IT support or generalist experience.
Demonstrated ability to support both Windows and Linux operating systems in enterprise environments.
Experience with A/V systems and familiarity with platforms like Zoom, Microsoft Teams, WebEx, or other conferencing tools.
Basic networking knowledge and hands-on tasks, such as patching network cables and troubleshooting connectivity issues.
Strong problem-solving and multitasking abilities, with the ability to work independently or as part of a team.
Excellent written and verbal communication skills, capable of translating technical concepts into user-friendly language.
Customer-focused mindset, with demonstrated ability to successfully collaborate with both technical and non-technical stakeholders.
Ability to obtain a TS Clearance

Nice To Haves

Certifications such as CompTIA A+, Network+, or vendor-specific certifications (e.g., Microsoft MCSA/MCSE, Red Hat RHCSA).
Experience supporting secure or classified environments.
Familiarity with MacOS enterprise administration
Familiarity with endpoint management tools (e.g., SCCM, JAMF, or similar solutions).
Experience in mentoring or leading small teams/projects is highly desirable.

Responsibilities

Provide advanced support for Windows, Linux, and Mac desktops, laptops, and other endpoints, including hardware and software diagnosis, troubleshooting, and maintenance.
Perform imaging, installation, configuration, and patching of endpoints to ensure systems remain reliable and secure.
Set up and maintain Audio/Visual systems for on-site and remote collaboration, including video conferencing tools, projectors, digital displays, and microphones.
Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations.
Perform basic network-related tasks, including patching network cables, resetting network devices (e.g., switches, routers), and verifying connectivity for endpoint devices.
Collaborate with network engineers to investigate and resolve more complex networking issues.
Act as an onsite lead and escalation point for advanced technical issues.
Contribute to the development of documentation, knowledge bases, and standard operating procedures (SOPs).
Participate in IT operations projects and recommend process improvements to enhance support delivery.
Triage, prioritize, and address user-reported issues with a focus on root cause resolution.
Communicate effectively with users at all levels, providing technical solutions in a clear and accessible manner.