IT Support Lead

SAIC • Honolulu, HI

16d

About The Position

SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom . This is an opportunity oriented towards SAIC’s Army Enterprise IT activities and INDOPACOM initiatives. Open to qualified applicants who may be in a redeployment state, peninsula based or other PACOM initiatives that may be ending. Position is contingent upon award or opening on a funded contract. Positions will be located in Hawaii, Japan and Korea. SAIC is seeking a Lead for IT Support. The IT Lead provides Tier 3 technical support and leads advanced troubleshooting, system optimization, and infrastructure improvement. This role develops, maintains, and implements IT systems, applications, and network configurations. Lead must be able to coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers. Responsibilities include\: Resolve escalated service requests and technical issues Analyze, recommend, and implement IT infrastructure improvements Configure, maintain, and troubleshoot systems, networks, and applications Support end-users onsite, remotely, and via phone/email Provide technical leadership on Microsoft, Apple, and server systems Engility Corporation is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, creed, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. citizenship is required for most positions. For our complete EEO/AA and Pay Transparency statements, please click here . EDUCATION AND EXPERIENCE: Bachelors degree, additional years of experience in lieu of degree may be considered 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel Prior experience providing IT support in Military facilities CERTIFICATION REQUIREMENT: IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level CLEARANCE REQUIREMENT: Must have an active Secret clearance

Requirements

• Bachelors degree, additional years of experience in lieu of degree may be considered
• 3-5 years’ experience managing help-desk support for organizations of over 1000 personnel
• Prior experience providing IT support in Military facilities
• IAT-III certification as defined DOD 8570.01-M / DOD 8140 Security Level
• Must have an active Secret clearance

Responsibilities

• Resolve escalated service requests and technical issues
• Analyze, recommend, and implement IT infrastructure improvements
• Configure, maintain, and troubleshoot systems, networks, and applications
• Support end-users onsite, remotely, and via phone/email
• Provide technical leadership on Microsoft, Apple, and server systems
• Coordinate desktop IT support for US Networks and Mission Partner Environments in support of senior staff members and across geographically dispersed locations with multiple service providers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees