IT Support Lead, Vice President

BlackRock • London, CA

3d • Hybrid

About The Position

About this role The Premier Team delivers exceptional 24x7 technical support to C-level executives and their executive assistants. Our mission is to ensure uninterrupted operation of end-user hardware and software through comprehensive services including installation, diagnostics, repair, maintenance, and upgrades. We support a wide array of technologies—PCs, VDIs, laptops, smartphones, tablets, MacBooks, Chromebooks, and home networks—across multiple platforms via in-person, phone, and email channels.

Requirements

• Proficiency in Active Directory, MDM, SCCM, macOS, Office 365, Windows 10/11, Cisco AnyConnect, Zscaler, VPN, and Dell/Apple hardware.
• Proven experience supporting executive leadership, including CEOs, senior managing directors, and board members—preferably in the financial sector.
• Familiarity with event support and complex home network environments.
• Proactive support using tools like Splunk and ControlUp.
• Experience with data privacy programs, including data broker removal, dark web monitoring, and password manager administration.
• Knowledge of satellite communications, Starlink, and burner device configuration.
• Bachelor’s degree in a related field.
• Minimum of 5 years of relevant IT support experience.

Nice To Haves

• Experience supporting aircraft and aviation hangar environments is a plus.

Responsibilities

• Provide timely and professional support via phone, email, and in-person interactions.
• Escalate critical issues while maintaining ownership through resolution.
• Deliver application support across Windows 10/11, macOS, Office 365, and Outlook mobile.
• Offer expert technical guidance to users at all organizational levels.
• Build and deploy hardware in accordance with lifecycle management standards.
• Maintain accurate inventory and asset tracking.
• Collaborate with vendors and assist with broader IT initiatives.
• Support project execution and contribute to disaster recovery planning and testing.
• Document support procedures and share knowledge with the team.
• Provide travel-related IT support, including high-risk travel scenarios.
• Participate in on-call rotations and weekend support coverage.
• Manage AV and multimedia platforms such as Cisco Webex, Zoom, and Microsoft Teams.

Benefits

• retirement investment and tools designed to help you in building a sound financial future
• access to education reimbursement
• comprehensive resources to support your physical health and emotional well-being
• family support programs
• Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees