IT Support Internship

FusionTek • Issaquah, WA

45d • Onsite

About The Position

If so, FusionTek is interested in talking to you! We're looking to add paid interns to our team who are eager to develop their technical skillset. As an established IT Service Provider / Managed Service Provider, we specialize in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. We are searching for awesome team players who are looking to start their careers in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we are the company for you! Who are we looking for? We're seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies. Our ideal teammate is a results-oriented rock star, who's enthusiastic, hardworking, and committed to personal and professional development. You'll need to have excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you're saying!). The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential.

Requirements

• Enjoy solving complex and varied IT problems?
• Are a fast thinker who easily adjusts to different situations?
• Are obsessed with the latest technologies -- built a Hyper-V server at home or taught yourself PowerShell?
• Are an optimistic team player who can also take charge as necessary?
• Do you welcome regular changes-of-scenery?
• Are you the go-to person to "translate" technology to family and friends in an accessible manner?
• Seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies.
• Excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you're saying!).
• The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential.

Responsibilities

• Learn and provide support for desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
• Record, track, and escalate cases through our established tracking system as well as help maintain our documentation up to date.
• Be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite.
• Coordinate projects and tasks seamlessly with our Service Delivery team members, as well as with our advanced technical team.

What This Job Offers

• Career Level: Intern
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 51-100 employees