IT Support Internship

FusionTek•Federal Way, WA

14h•$17•Onsite

About The Position

Do you enjoy solving complex and varied IT problems? Are you a fast thinker who easily adjusts to different situations? Are you obsessed with the latest technologies -- (built a Hyper-V serer at home or taught yourself PowerShell? Are you an optimistic team player who can also take charge as necessary? Do you welcome regular changes-of-scenery? Are you the go to person to "translate" technology to family and friends in an accessible manner? If so, FusionTek is interested in talking to you! We're looking to add paid interns to our team who are looking to develop their technical skillset. As an established Managed Service Provider with clients both domestically and internationally, we specialize in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. We are in search of an awesome team players who are looking to start their career in the IT industry. If you're looking for a great way to enter this industry, a career with unlimited potential, and want to work for an outstanding integrity-based company, then we are the company for you! Who are we looking for? We’re seeking energetic, flexible, and driven individuals with a thirst for knowledge and a passion for new technologies. Our ideal teammate is a results-oriented rock star, who’s enthusiastic, hardworking, and committed to personal and professional development. You’ll need to have excellent customer service and communication skills, and the ability to talk tech (and ensure they understand what you’re saying!) The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential. Here's what you'll be doing! The primary focus of this position will be to learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties. You’ll record, track, and escalate cases through our already established tracking system as well as help keep our documentation up to date and in tip-top shape. You’ll get to be part of our team of friendly and knowledgeable people working directly with our clients, both remotely and onsite. You will be able to coordinate projects and tasks seamlessly with our Service Delivery team members, as well as with our advanced technical team. This internship is based in-office, not remote or work from home . This internship is also a paid opportunity.

Requirements

Basic Technical Skills
Foundational computer knowledge on Windows or Mac platforms
A genuine interest in troubleshooting, learning, and growing in IT
Career‑Driven Mindset
A planned career path in the IT services industry
Eagerness to learn new tools, systems, and technologies
Strong Work Habits
Excellent time management and ability to stay organized
Reliable, professional, and committed to delivering great support
Communication Superpowers
Clear and confident verbal, written, and interpersonal communication
Ability to explain technical concepts in a simple, friendly way
Hands-On Capability
Able to lift and carry computer components up to 50lbs
Comfortable working with hardware when needed
Must be able to commute daily to our Federal Way, WA office
This is an in‑office internship (not remote)
All offers are contingent on a successful background check.

Nice To Haves

Familiarity with an IT ticketing system
Any exposure to helpdesk, support, or customer‑facing roles is a plus

Responsibilities

Learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.
Record, track, and escalate cases through our already established tracking system
Help keep our documentation up to date
Coordinate projects and tasks seamlessly with our Service Delivery team members, as well as with our advanced technical team.