IT Support Internship

Peter Millar•Research Triangle Park, NC

2d•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories. We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry. The IT Support Intern will perform a variety of IT Help Desk duties supporting Peter Millar’s user base. You will own support tickets, troubleshoot hardware and software issues, create and edit documentation, and perform standard upgrades as part of this role. This role is an entry-level position designed to provide hands-on experience and build foundational IT skills.

Requirements

Ability to adapt to highly entrepreneurial environment and respond to changes quickly
Strong problem-solving and critical thinking skills with focus on driving positive results to the bottom line
Detail oriented, strong organizational and time management skills
Self-motivated
Strong customer service skills
Able to maintain and build effective relationships with cross-functional teams
An understanding of DNS, DHCP, and VPN concepts
Strong analytical and communication skills
Enrollment in a degree program in Information Technology, Computer Science, or related field
Basic understanding of computer systems, networks, and applications
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Eagerness to learn and adapt to new technologies

Responsibilities

Provide technical support for Windows and Mac computers - H/W & S/W
Support of remote staff to include VPN troubleshooting
Build new Windows and Mac computers for onboarding and upgrades
Maintain hardware inventories
Troubleshoot Mac OS and application issues - specifically after OS upgrades
Migrate Mac computer settings and data to new machines for upgrades
Source Mac adapters/peripherals as needed
Perform OS and software updates as needed
Perform antivirus scans/updates and patching
Work with business to develop and maintain asset equipment replacement program
Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs, and procedures
Support office phone systems and company-provided cell phones
Understanding of basic networking principles