IT Support Internship
About The Position
FusionTek is an established Managed Service Provider with clients both domestically and internationally, specializing in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. They are looking for paid interns to join their team and develop their technical skillset. The ideal candidate is energetic, flexible, driven, has a thirst for knowledge, a passion for new technologies, and is results-oriented, enthusiastic, hardworking, and committed to personal and professional development. Excellent customer service and communication skills are essential, along with the ability to explain technical concepts clearly. The role requires the ability to work independently, self-motivate, and remain calm under pressure in a professional yet fun environment. FusionTek values and supports a diverse team.
Requirements
- Foundational computer knowledge on Windows or Mac platforms
- A genuine interest in troubleshooting, learning, and growing in IT
- A planned career path in the IT services industry
- Eagerness to learn new tools, systems, and technologies
- Excellent time management and ability to stay organized
- Reliable, professional, and committed to delivering great support
- Clear and confident verbal, written, and interpersonal communication
- Ability to explain technical concepts in a simple, friendly way
- Able to lift and carry computer components up to 50lbs
- Comfortable working with hardware when needed
- Must be able to commute daily to our Washington DC office
Nice To Haves
- Familiarity with an IT ticketing system
- Any exposure to helpdesk, support, or customer‑facing roles is a plus
Responsibilities
- Learn and provide support of desktop and laptop systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties
- Record, track, and escalate cases through the already established tracking system
- Help keep documentation up to date and in tip-top shape
- Work directly with clients, both remotely and onsite
- Coordinate projects and tasks seamlessly with Service Delivery team members, as well as with our advanced technical team
Benefits
- Competitive Pay $17.25 per hour
- Potential bonus opportunities
- Continuing education support
- Certification assistance to help you level up your IT career
- A fantastic way to break into the IT services industry
- Learn alongside an experienced, growing team with lots of advancement potential
- Fun, energetic, and team‑oriented environment
- Work where you feel supported and valued
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
