IT Support Internship
About The Position
FusionTek is an established Managed Service Provider with clients both domestically and internationally, specializing in providing top-notch network and computer support and IT consulting services to small and mid-size organizations. They are looking to add paid interns to their team who are looking to develop their technical skillset and start their career in the IT industry. The ideal candidate is an energetic, flexible, and driven individual with a thirst for knowledge and a passion for new technologies. They should be a results-oriented, enthusiastic, hardworking team player committed to personal and professional development, possessing excellent customer service and communication skills. The ability to work independently and self-motivate in a professional but fun environment while remaining cool under pressure is essential. The company values and supports a diverse team.
Requirements
- Foundational computer knowledge on Windows or Mac platforms
- A genuine interest in troubleshooting, learning, and growing in IT
- A planned career path in the IT services industry
- Eagerness to learn new tools, systems, and technologies
- Excellent time management and ability to stay organized
- Reliable, professional, and committed to delivering great support
- Clear and confident verbal, written, and interpersonal communication
- Ability to explain technical concepts in a simple, friendly way
- Able to lift and carry computer components up to 50lbs
- Comfortable working with hardware when needed
- Must be able to commute daily to our Washington DC office
- All offers are contingent on a successful background check
Nice To Haves
- Familiarity with an IT ticketing system
- Any exposure to helpdesk, support, or customer‑facing roles
Responsibilities
- Learn and provide support of desktop and laptop systems
- Provide break/fix service for desktop and laptop systems
- Perform operating system and application loading
- Manage application configurations and user settings
- Perform desktop administrative duties
- Record, track, and escalate cases through the established tracking system
- Help keep documentation up to date and in tip-top shape
- Work directly with clients, both remotely and onsite
- Coordinate projects and tasks seamlessly with the Service Delivery team members
- Coordinate projects and tasks seamlessly with the advanced technical team
Benefits
- Competitive Pay
- Potential bonus opportunities
- Continuing education support
- Certification assistance to help you level up your IT career
- A fantastic way to break into the IT services industry
- Learn alongside an experienced, growing team with lots of advancement potential
- Fun, energetic, and team‑oriented environment
- Work where you feel supported and valued
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
Number of Employees
11-50 employees
