Fall 2026)

SpyCloud•Austin, TX

23h•Hybrid

About The Position

SpyCloud is on a mission to make the internet a safer place by disrupting the criminal underground. SpyCloud’s solutions thwart cyberattacks and protect more than 4 billion accounts worldwide. Cybersecurity is an exciting, evolving space, and being at the forefront of the fight to disrupt cybercrime makes SpyCloud a special place to work. If you’re driven to align your career with a fantastic mission, look no further! This opportunity combines a summer internship with a 15-week co-op and is designed for actively enrolled undergraduate or graduate students graduating between December 2026 and May 2027. The role requires full-time availability (40 hours per week) during Summer 2026, with the opportunity to continue part-time (up to 20 hours per week) in Fall 2026. This is a hybrid role that includes both remote and in-office support. Interns are expected to work onsite on Wednesdays at our South Congress office, with the possibility of additional in-office days based on team needs. The summer internship runs from June 3 through August 7. Following the summer term, participants will transition into the co-op portion of the program. We are looking for a motivated and curious IT Support Co-op Intern to join our IT team for the summer. Reporting to the IT Manager, this role offers hands-on experience supporting day-to-day IT operations in a fast-paced, collaborative environment. You’ll gain exposure to real-world systems, tools, and processes while contributing to meaningful projects that improve how our employees interact with technology.

Requirements

Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, MIS, or a related field
Rising junior or senior (3rd or 4th year student preferred)
Prior IT support, help desk, or technical experience is not required, but exposure through coursework, projects, or internships is a plus
Basic familiarity with Mac operating systems
Exposure or interest in tools such as Jamf, Okta, Google Workspace, and Atlassian products
General understanding of IT support concepts, device setup, and troubleshooting
Strong problem-solving mindset with the ability to learn quickly
Self-starter who can take initiative and manage tasks independently
Customer service orientation with a focus on helping end users effectively
Clear written and verbal communication skills
Ability to stay organized and manage multiple requests
Hybrid work environment with both in-office and remote responsibilities
Ability to lift and move equipment up to 50 lbs as needed

Nice To Haves

Hands-on experience with tools such as Gmail, Slack, Jamf, Okta, or ticketing systems
Exposure to help desk environments or troubleshooting hardware/software issues
Interest in automation, AI tools, or building internal support solutions

Responsibilities

Provide Tier 1 help desk support by triaging and resolving incoming requests through ticketing systems, Slack, and in-person interactions
Assist with employee onboarding and offboarding, including device setup, provisioning, and access management
Configure and support Mac devices and related hardware
Document IT workflows, processes, and standard operating procedures to improve team efficiency
Review and update outdated internal how-to guides and knowledge base articles
Audit existing applications and tools to ensure accuracy, usage alignment, and access control
Partner with the IT team to support and enhance an internal IT AI bot for employee support
Troubleshoot basic hardware, software, and access issues across core systems