IT Support Intern - Milwaukee Property and Casualty (onsite)

Milliman•Brookfield, WI

14h•Onsite

About The Position

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site ( https://www.milliman.com/en/social-impact ) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability. Milliman’s Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues – from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications. The Opportunity Milwaukee Casualty’s IT Support team ensures that all of our technology is in seamless working order for everyone within the 80+ person practice. Our end-user systems include hardware, network storage, software, networking, and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you’ll be handling multiple tickets and resolving issues with attention to detail. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, tackling challenging IT projects, IT audits, or answering an ambiguous help ticket, you’ll provide solutions and expertise in response to a wide variety of requests. This internship merges the fast pace of “break/fix” IT with exciting opportunities to find ways to enhance our existing solutions and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment. The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Intern will commit to a regular schedule, working at least 10 and up to 37.5 hours per week, all onsite.

Requirements

Some experience supporting and troubleshooting Windows 11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices)
Knowledge of Microsoft Windows 11 and O365 environment
Basic knowledge of TCP/IP networking
Willing to learn and expand personal knowledge base as technology needs evolve
Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team
Organized approach to solving problems
Professional demeanor in oral and written communication
Receptive to constructive feedback
Candidate must currently be pursuing a bachelor’s or master’s degree
Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 30 lbs, climb stairs, balance, stoop, kneel, crouch, and/or crawl

Nice To Haves

Experience with deploying or creating images
Exceptional attention to detail
Willing to learn and expand personal knowledge base as technology needs evolve
Experience using Active Directory to manage resources
Experience supporting non-Windows platform(s) e.g. Linux or Mac, operating systems
Previous experience working in an office or professional services environment

Responsibilities

Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users
Resolve technical issues in a timely manner and research incidents with the utmost attention to detail
Prioritize tickets based on urgency and/or priority with the information given
Create, update, and review technical process documentation
Contributing to IT knowledge base
Solve technical problems on the fly
Complete auditing tasks
Physically install and configure new hardware, software, and systems
Complete hardware refresh workflows
Provide A/V support for in-office meetings
Communicate clearly and kindly to end-users
Follow internal approval workflows
Provide orientation and guidance to users on how to operate new software and computer equipment
Complete thorough research and exhaust all possible resources when investigating an issue
Complete compliance standards for retired assets
Responsible for physically relocating and configuring existing equipment based on user needs.
Must be able to lift 30 lbs.

Benefits

Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
Transportation – Pre-tax savings for eligible transit and parking expenses.

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