Idlewild and SoakZone: IT Support Intern

Herschend • Ligonier, PA

3d • Onsite

About The Position

The IT Support Intern will assist with the set-up and maintenance of all networking systems for all Idlewild and SoakZone IT infrastructure, as well as provide IT support for special events. This position will provide the incumbent with invaluable work experience and a deep knowledge of IT that will supplement their college instruction. We are currently looking for a: Idlewild and SoakZone: IT Support Intern

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Ability to frequently work hours that extend beyond 9 AM to 5 PM, particularly during the operating season
• Ability to frequently travel to domestic US park locations throughout the summer (Up to 20% expected travel)
• Must possess a valid driver’s license and a good driving record
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong technical aptitude with a wide variety of hardware, software, and office equipment
• Ability to prioritize, triage, and successfully resolve IT issues and emergencies
• Must be proficient in Microsoft Excel, Word, and Power Point.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Ability to remain seated for extended periods of time, while using a computer
• Ability to stand, walk, and remain on feet for extended periods of time during the day
• Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
• Ability to consistently use hands to grasp, control, move objects/tools
• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Nice To Haves

• 1+ years of work experience as an IT Technician or Support role preferred
• Previous IT Help Desk experience is a plus

Responsibilities

• Immerse in the IT department function and assist with special projects
• Interact with park leadership and departmental heads to better understand their business needs, current issues, and proposed improvements; gather and present this information to IT and park Leadership
• Assist with training end-users on a variety of IT platforms
• Maintain computer network documentation and update computer maintenance manuals, as needed
• With minimal supervision, independently perform troubleshooting, maintenance, repair, and installation activities such as assembling and installing new personal computers, peripheral equipment, networks, and communications equipment
• Provide direct user support for all assigned users' software and hardware needs.
• Support computer equipment or units of local area networks requiring use of standard interface protocols
• Assist with installation and cabling, user support, backups, and IT documentation
• Assist with configuration of various IT Systems (workstations) throughout the organization’s facilities and festival grounds
• Provide support to users relating to both hardware and software problems on their personal computers
• Perform preventive maintenance for computer, data communication, and/or peripheral equipment; test and adjust to appropriate standards
• Fabricate cables for use in interfacing peripherals with computers, other peripherals, and networks
• Provide request status updates and/or project completion updates to leadership or end users, via voicemail, e-mail or in-person communication
• Communicate outages and estimated times for correction to internal (and sometimes external) IT stakeholders
• Assist with the take down, removal, and/or storage of workstations for festivals and events
• All other duties assigned by leadership

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Idlewild and SoakZone on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Career Level: Intern