IT Support Intern

SAP Taulia•Cottonwood Heights, UT

2d•$25 - $25•Hybrid

About The Position

The IT Support Intern position is the initial point of contact for troubleshooting hardware, software, laptops, printers, network, and peripheral problems. The technician must provide routine and emergency support to end users on a variety of issues. Responsibilities for the position include identifying, researching, and resolving user issues, documenting, tracking, and monitoring problems to ensure timely resolution. The ability to recognize and escalate priority issues and translate technical terms into non-technical language is critical to the success of this role. This position has frequent contact with laptop end-users, peers, and managers. The technician must exercise independent judgment, as well as demonstrate a continuous positive attitude and be a team player. About the IT Team:Like the rest of Taulia, our small but efficient Corporate IT Team is close-knit that works and plays hard. We strive to live by all of Taulia’s core values, especially the #1 “Get Shit Done!" There is plenty to do, learn, and evolve as our team grows with contributions to our company’s overall success. This is an entry-level position with great potential for career growth.

Requirements

Ability to build rapport and elicit problem details from employees.
Knowledge of Mac OSX, Windows 7/8/10, Windows Server 2008/2012, MS applications such as Outlook, Excel, and Word, iOS, Android, VirtualBox, logical networking technologies such as Microsoft’s Active Directory, and JAMF Capser.
Experience with VoIP.
Demonstrated interpersonal skills and abilities, particularly the ability to communicate technical information to non-technical personnel.
Skills in organizing resources and establishing priorities.
Knowledge of computing and networking hardware and peripheral equipment.
Ability to learn, install, configure, and maintain various computer system hardware and software.
May require weekend or late evening work in response to the needs of the systems being supported.
Ability to be self-sufficient as an IT team member in a moderate-sized office environment, yet recognizing when to reach out for guidance or assistance.
AS Degree or Microsoft professional certifications, JAMF, A+, as well as experience with Microsoft Office.

Responsibilities

Answer staff questions using our JIRA ticket system on all company-supported applications and requests.
Research user questions using available information resources and advise users on appropriate courses of action.
Investigate user problems, identify their source, determine possible solutions, test, implement, and document resolutions for future reference.
Install, configure, and maintain desktop and laptop computers, the network, and network printers.
Assist in the maintenance of virtual and physical servers, Ethernet networks, network cabling, and other related equipment, devices, and systems.
Perform software and hardware installations and upgrades.
Assist in documenting commonly occurring issues and fixes.
Understand the complexity and interdependencies of the various systems, applications, and infrastructure deployed in support of information technology services.
Follows all safety policies and procedures, including the use of safety equipment (PPE) and equipment safeguards.
Other duties as assigned.