IT Support | Helpdesk
About The Position
We are actively seeking a talented, entry level IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping setup workspaces for staff, resolve technology issues efficiently and delivering an exceptional level of customer experience. How you will contribute to revolutionizing electric aviation: Install and maintain a wide range of computer hardware across multiple locations Ensure our workspaces are stocked with IT consumables and kept well organized Utilize an electronic ticketing system for tracking and escalating requests Provide end-user support in a timely and professional manner Perform remote troubleshooting through diagnostic techniques and pertinent questions Participate in team meetings and corporate activities
Requirements
- Basic proficiency in troubleshooting across Windows, Mac, and Linux operating systems
- Foundational experience in computer and peripheral hardware installation, repair, and maintenance
- Strong technical writing skills for creating clear and detailed documentation
Nice To Haves
- In depth knowledge of troubleshooting common workplace tools like Slack, Teams, SharePoint, Microsoft Office, etc.
- Experience with Atlassian products like Confluence and Jira, or comparable project management, documentation, and ticketing software tools
- Ability to troubleshoot or diagnose basic network issues using industry best practices
- Familiarity with installing and supporting audio video equipment
Responsibilities
- Install and maintain a wide range of computer hardware across multiple locations
- Ensure our workspaces are stocked with IT consumables and kept well organized
- Utilize an electronic ticketing system for tracking and escalating requests
- Provide end-user support in a timely and professional manner
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Participate in team meetings and corporate activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
