IT Support/Helpdesk Technician
About The Position
Elite Technical is seeking a IT Support / Helpdesk Technician in the Chicago, IL area! Our client is seeking a IT Support Professional that can provide company-wide Helpdesk, IT troubleshooting, and asset management support. Responsibilities include: - Setting up workstations for new employees: Both onsite and remote - IT Asset Management: Tracking, distributing and retrieving IT equipment - Hardware Support: Printers, cameras, work stations, etc.. - Software Support: Windows and MAC OS troubleshooting - Networking Support: Wifi, WAN/LAN - Other duties as assigned This position is a hybrid opportunity (2x per week onsite, Mondays are mandatory onsite for new employee engagement). Want to learn more? Then you should contact Elite Technical right away for consideration!
Requirements
- Minimum 5 years of Help Desk / Desktop Support experience
- Strong troubleshooting experience with HW (printers, cameras, workstations, etc..) and Network connectivity (LAN/WAN) issues. Able to VPN into workstations for troubleshooting support
- Strong Software troubleshooting experience: MS Windows AND MAC OS
- Asset Management experience (tracking, distributing, collecting outgoing/incoming IT equipment)
- Excellent customer services skills required and prior experience as a help desk technician
- Strong communication and time management skills
Nice To Haves
- Certifications
- EHR support (NetSmart)
Responsibilities
- Setting up workstations for new employees: Both onsite and remote
- IT Asset Management: Tracking, distributing and retrieving IT equipment
- Hardware Support: Printers, cameras, work stations, etc.
- Software Support: Windows and MAC OS troubleshooting
- Networking Support: Wifi, WAN/LAN
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
