IT Support Engineer, Amazon Leo
About The Position
Amazon Leo is Amazon's low Earth orbit satellite broadband network. Its mission is to deliver fast, reliable internet to customers and communities around the world, and we've designed the system with the capacity, flexibility, and performance to serve a wide range of customers, from individual households to schools, hospitals, businesses, government agencies, and other organizations operating in locations without reliable connectivity. Amazon Leo IT Services is looking to hire a skilled IT Support Engineer to provide comprehensive technical support for our infrastructure, warehousing operations, production environments, and laboratory facilities. This role is crucial in maintaining operational efficiency and ensuring reliable technology systems across our organization.
Requirements
- 3+ years of technical infrastructure support experience
- 3+ years of networking fundamentals
- 3+ years of working with Clients and Servers
- Security Clearance: This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.
Nice To Haves
- CCNA, CCNP, or equivalent networking certifications.
Responsibilities
- Process tickets via approved standard operating procedures (SOPs) to triage and resolve customer issues.
- Provision, Deploy, and troubleshoot Windows, Linux, and maxOS workstations
- Provision, Deploy, and troubleshoot bare-metal windows and Linux servers
- Configure, Deploy, and Replace network infrastructure including switches, routers, and firewalls
- Participate in hiring, training and development of others
- Provide technical support for Amazon Leo Production, lab and launch Infrastructure, components, and associated software
- Provide remote support for Amazon Leo employees and infrastructure worldwide
- Perform scheduled maintenance and system upgrades
- Assist with project implementations and technology deployments
- Drives engineering best practices (e.g., Operational Excellence, Security, Quality, etc.) and set standards.
- Participate in on-call responsibilities.
- up to 25% Travel Requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
General Merchandise Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
