IT Support Engineer (Temporary FTE)

Nuro • Mountain View, CA

5h • $96,210 - $130,280

About The Position

This is a 6 month temporary full-time position with full benefits and potential for extension based on performance and business needs.
Partner with business and engineering teams to deliver fast, high‑quality technical support across macOS, Linux, and Windows while helping maintain and scale our core IT infrastructure and collaboration stack.

Requirements

• Bachelor’s degree in Information Technology/Information Systems, or 2–4 years of relevant IT support experience
• Strong troubleshooting skills across macOS, Linux, and Windows environments
• Working knowledge of networking fundamentals: LAN/WAN, TCP/IP, DNS, and directory services
• Familiarity with automation and scripting (e.g., shell scripts, command‑line tools, or Ansible)
• Clear, professional written and verbal communication with a strong customer service orientation
• Proven problem‑solving ability and a self‑directed approach to learning new tools and concepts quickly
• Ability to handle multiple, often urgent, requests simultaneously while meeting defined SLAs
• Collaborate effectively with IT teammates to resolve complex issues
• Ability to lift up to 50 pounds

Nice To Haves

• Hands‑on admin experience with Okta (lifecycle management, group policies) and Google Workspace
• Hands-on experience with Kandji/IRU, KACE SMA, or other MDM solutions, including policy design, packaging, and deployment
• Prior experience across mixed office, lab, and data center environments
• Demonstrated improvements to help desk KPIs - First Contact Resolution (FCR) and Mean Time to Repair/Resolve (MTTR) - through automation and high‑quality knowledge base content

Responsibilities

• Participate in an on‑call rotation and provide after‑hours or occasional abnormal‑shift coverage as needed
• Deliver responsive Tier 1/2 support for macOS, Linux, and Windows, including hardware, OS, and application troubleshooting
• Own end‑to-end onboarding and offboarding: workstation preparation (imaging/builds), application installation/configuration, account provisioning/deprovisioning, email distribution list management, access grants/revocations, and software license administration
• Support network setup and structured cabling; diagnose and resolve LAN/WAN connectivity issues
• Configure and support conference room AV and collaboration systems (VoIP phones, TVs, Google Meet, Zoom)
• Maintain accurate inventory and lifecycle tracking for IT assets; ensure timely updates and assignment integrity
• Perform routine maintenance and administration of network and server systems across office and data center environments
• Document incidents, resolutions, and runbooks; contribute to the knowledge base to improve first‑contact resolution and overall quality
• Support IT financial operations, including procurement and contract management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level